If you won't send it in, we won't do anything about the bad HDD we gave you.

it's a bad HDD.

However, if you want it to be a great computer, definitely swap out the HDD for a SSD and bump up the RAM

Dislikes: (HDD setting

It had been awhile since I upgraded comps and after I purchased a 500gb M.2 SSD HDD and slapped 16gb of RAM into it, she runs like a dream.

The second laptop has a bad HDD.

Just as i expected, works fine however i recommend upgrading to an M.2 SSD, the HDD is really slow when booting up windows 10 , with M.2 SSD, its 5 secs and everythings just up and running, apps respond quickly

HDD is sooo slow, need to be replaced with SSD immediately

I used Macrium Reflect Free (easy to find on the net) to clone the slow HDD to a Adata SU800 M.2 2280 256GB SSD

* Important: HDD was 30% fragmented upon arrival; hence, it was running fairly sluggish at first

Probably the slow HDD.

The internal HDD for some reason also supports the trim function like SSDs, not sure why

Remember, it NEEDS an SSD, or at least a faster HDD.

For me, I bought a 256gb m2 2280 SSD on Amazon, opened up the removable panel on the back of the laptop, removed the silver screw (SSD slot is located beside the RAM), slot the SSD in, used a random cloning software I found online to clone the files in the HDD to the SSD, removed and cleaned the HDD and set my booting priority to the SSD

It lost a few points since I had to buy a 50$ SSD to replace the slow HDD