Sometimes doesn't respond to changes.****UPDATE*****After waiting 3 days to hear from email tech support I finally called

Tech support needed my help handling their remote access software

Neil from tech support team helped to setup the camera on my desktop

i like the camera, but to correct a "wrong user name or password" problem, should not require a call to tech support.

The product is very good, the GUI and the interface is very well made and the tech support is excellent.

The tech support Jeremy at amcrest was very helpful and patient with me

There was a bit of frustration in the beginning having to use tech support, but Arthur got things working.

The tech support was very hard to understand and lacked patience on the phone.

Owen Lucas at tech support helped me with a small issue i was having

Very good product and good tech support

Very good product and good tech support

Dean Rogers, tech support with Amcrest, was EXCELLENT in helping us set these up!!

the tech support was great, owen was very good at giving me step by step advice to make my camera work.

A special mention to the tech support

My tech support Calep was very knowledgeable and quickly got me up and running with the setup.

Called tech support and they wanted my MAC address

Amcrest tech support was no help at all

The tech support was very hard to understand and lacked patience on the phone.

It keeps telling you "your Amcrest camera is not responding".About the Installation, well...if you are going to connect it to wireless network don't waste your time, just call tech support

I now have my own private security system that is very clear and Amcrest provides very good tech support along with my own private cloud storage

I cannot be more thankful for the fast and courtious help I received from their tech support team.

Contacted the Amcrest tech support, and the only suggestion (in additional to DDNS) was to reset the cameras back to factory default and reconfigure them again, and I did this many times without any success.

Never mind the measly $50, finding a product that works as advertised with competent tech support was priceless!!!

The camera is great, the tech support Curt was very helpful with set up.

A added perk,when you call for tech support

One more thing i called Tech Support and the guy could not be interested in the issue at all and actually was falling asleep on the call.

Phone tech support simply told me yep its broke

Called tech support twice and struggled with heavily accented and barely discernible technicians

Thanks for the great great tech support Arthur.

I called tech support and a technician by the name of Amanda saved my life

I had minimal issues with setting up all software and called Amcrest Tech Support and spoke with Amanda

I highly recommend to anyone looking for a simple camera, there may be some technical issues at first but don't hesitate to call their tech support team and get your cameras working right from the start.

Called tech support twice and struggled with heavily accented and barely discernible technicians

Tip: Call tech support [Bill] for any installation problems/ Use mozilla as the preferred browser

Purchased 2 cameras; cameras have very clear picture; had a problem configuring cameras, called tech support and walked me through the process; talked to Luke Wilson and he solved the problem; very good customer supportLuke Wilson

Phone tech support simply told me yep its broke