" I never asked for a free replacement first of all and to respond to a email address that doesn't belong to me is even worse

After several attempts to get a ahold of them, they finally responded by saying they "couldn't provide with a free replacement part since it's a misuse problem or accident damaged during using

She is a flute player and has wanted a piccolo for a while, in order to play it in marching band next year as well as for high note compositions played in band this year.