Arlo Technologies Security System by NETGEAR - 2 Wire-Free H... - 2024 report by Whydis

Arlo Technologies Security System by NETGEAR - 2 Wire-Free HD Cameras, Indoor/Outdoor, Night Vision (VMS3230C) with Extra Outdoor Mount (VMA1000) - New Version, Works with Alexa

Arlo Smart Home Security Cameras are the world’s ONLY 100% wire-free, HD, Indoor/Outdoor video cameras for home monitoring. Motion activated cameras initiate automatic recording and alert you via email or app notifications. Free apps enable remote mo...

Reviews by Features

Option

(12 reviews)
Setup

(14 reviews)
Price

(12 reviews)
Customer support

(19 reviews)
Advertise

(12 reviews)
Quality

(32 reviews)
Night vision

(25 reviews)
App

(27 reviews)
Money

(15 reviews)
Base station

(12 reviews)
Phone

(10 reviews)
Movement

(8 reviews)
Lot

(6 reviews)
Battery

(64 reviews)
Record

(7 reviews)
Connection

(7 reviews)
Customer service

(7 reviews)
Delay

(11 reviews)
Issue

(9 reviews)

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Recommended :

Reviews around option (5.00 of 5)

  • The options for plans, as well as setting up the cameras, are very user friendly
  • When I purchased there were not a lot of comprehensive options for a wireless based security cam system that met my needs.
  • The ease of a totally wireless camera opened up so many options for placement
  • Even though I like the system overall, I think there are probably better options with a better price point.
  • There are quite a few better options for just a few dollars more
  • Read remaining 12 reviews for option

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Reviews around setup (4.59 of 5)

  • Three stars for the relatively easy setup (though no customer service number to call for help, or at least, I couldn't find one, and NO INSTRUCTION manual- had to go online to download that)
  • Setup was easy, but one of the cameras was only recording in pink.
  • Pros: Setup is extremely easy, build quality seems good, all accessories (e.g., batteries) included for out-of-the-box operation, conspicuous/small design, night vision function is very good, battery life seems good with limited test (ballpark 10% decrease per week)Cons
  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • The setup was a little clunky but it worked eventually
  • Read remaining 14 reviews for setup

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Reviews around price (4.49 of 5)

  • The most convenient, easy to set up and use, and best priced home video monitoring equipment out there
  • Even though I like the system overall, I think there are probably better options with a better price point.
  • I would like to have higher quality picture and audio but that is a significant price increase
  • They're adequate cameras, particularly for the price, but not perfect.
  • Read remaining 12 reviews for price

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Reviews around customer support (4.38 of 5)

  • They have a very knowledgeable and helpful customer support.
  • Their customer support is terrible.
  • Customer support blamed the issue on my internet provider
  • I asked to speak with level two customer support and was told that would not happen
  • Netgear can certainly afford a better customer support service
  • Read remaining 19 reviews for customer support

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Reviews around advertise (4.03 of 5)

  • If This Then That functionality is false advertising as far as I am concerned as its limited to IF
  • Camera works as advertised, but there are certain downsides when you compared them with similar products like the Nest outdoor cam
  • The security cameras work exactly as advertised and I am very pleased with them
  • I have no patience for expensive technology that doesn't work as advertised or support that is inept or unconcerned
  • Gave as a gift Christmas gift, my son loves this security system works as advertised
  • Read remaining 12 reviews for advertise

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Reviews around quality (3.95 of 5)

  • Quality is terrible they have to be eye level to see someone's face at your door where they can be easily snatched off the mount
  • The quality of video is stunning and is a wide angle as well
  • The wall and ceiling mounts are good quality and work very well and very easy to mount
  • The quality of the picture is pretty good and the lens provides a wide view.
  • The live video is great quality but drains battery very quickly.
  • Read remaining 32 reviews for quality

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Reviews around night vision (3.70 of 5)

  • The night vision doesn't work at all if you have it indoors pointing outdoors
  • Great website for hosting recordings, night vision is clear.
  • It picks up birds that land on the porch.- Good picture quality.- Night vision works well
  • Picture quality is decent, but the night vision is lacking
  • Works as advertised, great quality of video, and very good night vision, highly recommend.
  • Read remaining 25 reviews for night vision

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Reviews around app (3.43 of 5)

  • The app works good with the cameras and is pretty easy to setup how you want it
  • The app was super easy to download and is intuitive and easy to use
  • The picture and video on the app are clear and app is easy to use
  • The app is straightforward and easy to use.- Free cloud
  • The cameras look so cool, but the app makes it frustrating to use: it crashes frequently, the video playback is buggy and does not scrub through footage within the app (I have to download the video first to my iPhone to scrub,) and the sync time from device:cloud:app is very slow
  • Read remaining 27 reviews for app

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Reviews around money (3.22 of 5)

  • Don't waste your money on this if you are serious about home security.
  • In my opinion you can get better cameras for less money and won't be wasting time and money replacing batteries and re-positioning cameras constantly.
  • Probably worth the money to get the Arlo Pro cameras that use a charge instead of batteries
  • I'm writing this review because I do not want others to waste their time and money on these cameras
  • Don’t waste your money on this camera system, look somewhere else for a better product with customer support that can help deal with problems, and not read a prepared script
  • Read remaining 15 reviews for money

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Reviews around base station (2.46 of 5)

  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • I spent a lot of money on this system and could have been a long-term customer/proponent; if, say, the Base Station was defective, it couldn't have been an undue burden for NETGEAR to replace it for me.2
  • But one day the base station got issue and nothing can be connected
  • Glitches in Internet connectivity (even just momentarily) can shut the base station offline until your base-station and Internet router is restarted
  • Read remaining 12 reviews for base station

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Reviews around phone (2.18 of 5)

  • 6 phone calls to support over 12 hours on the phone and the system still doesn't work , technical assistance staff are not knowledgeable at all
  • 6 phone calls to support over 12 hours on the phone and the system still doesn't work , technical assistance staff are not knowledgeable at all
  • Without a doubt these cameras will capture anyone within range of your home and send an alert to your smart phones and your email addresses.
  • This ONLY comes with 90 days of free phone support.... after that you pay a fee for help
  • If you use your Business email account then you cannot set up this device on your smart phone
  • Read remaining 10 reviews for phone

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Reviews around movement (2.09 of 5)

  • Not always the case if movement is limited and is compounded by the delay
  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • n’t work at all
  • reliable movement detected
  • Unfortunately the recording is terrible and always misses the movement.
  • Read remaining 8 reviews for movement

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Reviews around lot (1.95 of 5)

  • It has also missed a lot as I've tested it with the free dog monitor app
  • n’t work at all
  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • Currently entire system dissappeared (not just me, apparently lots of folks having same problem) and you have to completely reset and set up system again from beginning
  • Leaving for a trip I had to waste a lot of time re-pairing the cameras
  • Read remaining 6 reviews for lot

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Reviews around battery (1.94 of 5)

  • The lack of wires is nice, but the cameras burn through expensive batteries.
  • The real problem is the batteries are very expensive and extremely unreliable
  • After recording hours of nothing the batteries will be dead
  • I have the camera settings set to lowest quality to get the best battery life, we set up the cameras 5 days ago and ALREADY had to chance the battery out yesterday
  • Pros: Setup is extremely easy, build quality seems good, all accessories (e.g., batteries) included for out-of-the-box operation, conspicuous/small design, night vision function is very good, battery life seems good with limited test (ballpark 10% decrease per week)Cons
  • Read remaining 64 reviews for battery

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Reviews around record (1.80 of 5)

  • They only record motion and they suck at detecting motion
  • Generally, the recording will start late, well after the something has moved in view of the camera
  • The recording lag, the inability to only record when motion is present and a functionally stunted app will be my reasons for returning this system.
  • With the NetGEAR, I hit record and it loses connection 20 to 30 seconds in and stops recording EVERY TIME!
  • For this use case I was attracted to the Arlo system because it was Battery Powered, had motion detection, night vision, 7 days of free recording, and had push notifications
  • Read remaining 7 reviews for record

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Reviews around connection (1.74 of 5)

  • We learned two weeks ago the cameras lost connection with the base
  • The Arlo cameras consistently lose their wifi connection to my "routers
  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • Second issue is if one camera goes out or you have to replace the batteries, it will trigger the system to lose connection to all or some of the other cameras
  • n’t work at all
  • Read remaining 7 reviews for connection

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Reviews around customer service (1.74 of 5)

  • cameras arrived didn,t work tech support was awful no help ordered new cameras able to hook them up very poor quality fuzzy etc a very poor product with little tech support returned them for a refund
  • Arlo customer service finally admitted its a known issue that their engineers are working on
  • n’t work at all
  • Customer service is terrible, rude and unwilling to resolve issues and you can barely get a word in because they will talk over you every time
  • The cameras and app are good, but Arlo's customer service is terrible
  • Read remaining 7 reviews for customer service

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Reviews around delay (1.72 of 5)

  • Also another issue, the delay between the motion detection and the alert is critical
  • My second is there is a significant delay between detection and record.
  • They have a terrible delay and do not work half the time!
  • Sorry, but the delay to video start from motion detection makes it unusable.
  • but I don't like the delay that it has telling you there is movement
  • Read remaining 11 reviews for delay

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Reviews around issue (1.27 of 5)

  • Customer support blamed the issue on my internet provider
  • Both camears had to be returned to the Arlo company due to hard wear issues , My cameras were showing pink images (Both of them)
  • I hoped the issues were sporadic enough that I wouldn't be the one that had an issue.
  • (While waiting for this replacement, I switched out the faulty one with the other camera we had and no issues)
  • This is definitely an issue between the cameras and the base station OR the app just sucks, which NetGEAR will not admit to either.
  • Read remaining 9 reviews for issue

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More about Arlo Technologies Security System by NETGEAR - 2 Wire-Free HD Cameras, Indoor/Outdoor, Night Vision (VMS3230C) with Extra Outdoor Mount (VMA1000) - New Version, Works with Alexa

  • Arlo Smart Home Security Cameras are the world’s ONLY 100% wire-free, HD, Indoor/Outdoor video cameras for home monitoring
  • Motion activated cameras initiate automatic recording and alert you via email or app notifications
  • Free apps enable remote monitoring from anywhere and with the built-in night vision you’ll even see in the dark.