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Once it got hot, which didn't take too long, the residue (which did smell awful) burned off in less than ten
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When you get this, take it outside, plug it in and turn it up to high and let it burn off the residue on the burner for about 10-15 minutes.
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Put it near an exhaust fan or window, turn it on, and let it burn off the residue.
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Once I burned off the residue it worked great.
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On first use the hot-plate element out-gasses some nasty, acrid fumes (smells like burning plastic) that will leave a sticky residue on pots, etc
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Giving this thing 2 stars because I only hot two months worth of use out of it
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All the warmer I looked at were for about 3 inch coffee cups.
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Its good i like it