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I read the reviews about this kettle that reported getting the "HI ERR" error message, even when not at high altitudes
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The replacement came promptly at no charge via UPS and the original base did work most of the time-- just sometimes got the "HI ERR" error and had to simply re-start the process.
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I originally got a base that had the "Hi-Err" error, and the company replaced it for free
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The only major issue that I've had so far is that I get the Hi-Err error and the machine turns off
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Before I begin the review, I wanted to address the HI ERR error, which I experienced within a month
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First one arrived DOA.Second one gave the "Hi Err" error the second time we used it
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but I got the HI ERR error code the second time I used it,