Instead I received an email wanting me to call tech support to troubleshoot the issue.

I called Amazon, and they could not find any contact information to reach the company!?!?!The purchase page shows a one year "US based" warranty and "lifetime tech support":Our technicians are ready to help by phone9:00AM to 5:00PM Central Standard Time(Monday through Friday).No phone number is listed on the Amazon page either

The tech support guy is so experienced, knowledgeable, and friendly