• Reviews around service (3.69 of 5)

    Canary Flex Indoor Outdoor HD Security Camera, Weatherproof, Wire-Free or Plug in, Works with Alexa

    • Put I wish the free service had a bit more options.setup was easy it walks you throw it, it takes about 5 to 10 minutes.
    • Canary is charging $150 for services that used to be free - services that I and others relied on as part of the original product offering - and everyone is mad.
    • What was promised to be free now is a service that Canary charges for
    • My parents bought "Yi" that is half the price with better service and the product works better than this
    • These subscriptions companies change the rules at anytime and the customer is left either to pay up or lose services that were there.
    • Now the free service is completely useless.
    • Good customer service is hard to find these days - Canary has great customer service!I installed a camera system to monitor the outside of my house years ago (before the Canary Flex was around)
    • The canary I have had for about a year now, excellent customer service and their product is outstanding
    • The free service is okay if you want to view live video but if you want to see footage that is recorded, you are forced to subscribe in order to take advantage of the full capabilities
    • I really have enjoyed this product so far, as it is user-friendly and and I think the extra services are worth the extra $$
    • The best home security camera and service that’s out there.
    • I bought my Canary after the increase in price, and read reviews from a couple of people who are used to getting excellent service for free and are complaining in the reviews, but I wanted a really good security camera at a reasonable price, and the Canary completely meets my needs
    • I used to be able to see the entire event, now they want to force you to pay a monthly fee to do so when they sold the unit with the free service that had the features that they have now taken away
    • I bought this product when they were a start up and stuck with them through terrible service and unstable product
    • The free service is now useless.
    • they get you to use a Chat feature on your phone - I asked them about this and after 2 hours they still have not responded - horrible customer service
    • In time, the service and reliability be intermittent and spotty
    • Changes to free service:-1 week of recordings; reduced to 1 day-recording while in home mode and night mode; reduced to no recording during those times-full recording of motion detected; reduced to 10 sec clip-Scheduling when modes come into effect; reduced to not a free serviceFree service no longer provides a sense of security for me while at home or away
    • Starting Oct 3 they have changed their free service.
    • Very disappointed with Canary Flex free service changes- Glad I only bought one
    • I’ve had the all in one canary in my home for over a year, added the flex when I got a house and they changed the “free” services to make you buy their subscription
    • When we originally purchased this product in 2016, we were happy with the product and the free service
    • Suddenly, they changed their plans and a once free service costs a monthly fee
    • Essentially, if you are using the free service, this is just a live streamer, nothing more
    • We are looking into other systems now because of their policy changes and horrible customer service
    • Devices on the Free Service will no longer be able to record video when in Home mode, and Night mode will no longer be available for these devices
    • 30 days to view videos and save them(you can not save clips with free service).So all in all
    • Do you live in a cardboard box?), awful customer service, shoddy cables and outrageous membership prices, the one flex camera we have is also now not charging
    • Our goal with these changes was to maintain a highly-competitive free service option while enabling continuous innovation and new feature development for all users.""Although Troutman doesn't say it, we can also probably assume the company realized it needs more people to sign up for its memberships because it needs to make money
    • Their free service is more than sufficient
    • I bought this a couple years ago and then I really enjoyed the service and quality
    • Their free service was great for someone who only needed one or two cameras
    • Bait and switch - beware!Canary recently changed their free service, so that you can only get a 10-second preview of any activity while you’re away from home
    • The service keeps losing features over time
    • The worst customer service
    • WHY would they have the audacity to basically force users to switch to their mediocre subscription service
    • These fees can add up quickly and most of these, so called, services just are not worth it.
    • The reason it's not a perfect system is because if a break-in were to occur, it does not prevent theft or damage from taking place, or automatically call the police--it simply notifies you that there is movement detected and you can decide to call the cops once you see the video (which sometimes doesn't happen right away if you have poor cell phone service or haven't checked your phone all day).
    • Well, to my surprise Canary decided to change their model and go back on their promise and removed nearly all of the features mentioned earlier from their free service on October 3rd
    • The only issue I have had was due to unreliable internet service at the summer residence, which is not the fault of the Canary.
    • The monthly fees for additional video storage capabilities are less than comparable services available in our area, but the reality is that in the event of a break in or incident, we will not be waiting for over 24 hours to report it.
    • You now have to pay for what was free services.
    • The sale terms included free services, they advertised that this made their product a better deal and was included with purchase
    • Do not buy, horrible service, every app update was gotten worse and worse
    • Purchased in 2015 per their promise of a limited free service, which as of today they disabled, only allowing 10 second videos and live viewing.
    • The free services were basically gutted recently.
    • Was a good run until the latest round of limitations on the free service fame in to play.
    • Bait and switch - beware!Canary recently changed their free service, so that you can only get a 10-second preview of any activity while you’re away from home
    • Unfortunately however, the company is not trustworthy, does bad business and has poor customer service
    • Free service WAS great and the box says no membership required
    • Great customer service too!
    • That is a poor business practice and terrible customer service.
    • After a year of being satisfied with the free features offered by Canary, the company has pay-walled the majority of its free services (at a minimum of $120/year).
    • Canary has been dishonest about the capabilities in its free service tier
    • I got maybe a week of free service then a email saying hey now you have to pay to use any of the good features on the device
    • I’ve had this product for over 2 years with no issues only fine quality service.
    • Now they are useless because of the updates and new pricing that requires you to pay for any meaningful service.
    • Great devices and great service at a reasonable price!
    • Now that their free service has changed, it is poor in comparison to Arlo
    • home).The camera and service worked great for the first
    • Product looks nice, the manufacture advertising free service, few months later (After you can no longer return the devices
    • Ask them many times to roll back the free service - they refuse
    • The Canary met my needs for years but they have been slowly chipping away at the free service they provide and continue to pressure users onto their 'membership' plan
    • Customer Service, not bad --
    • If you are looking for a good product with good free basic services, I highly recommend Arlo (which is what I have switched to).
    • okay, I'll just use the free services by changing modes manually and viewing the camera in the away mode.
    • BAD CUSTOMER SERVICE.-----------------------------------------Yemi KarunwiNov 5
    • But even the best product or services fail in support services
    • Previously you could download video, record at night and record while you are at home under the free service - the real selling point for the camera for a 24 hour window No longer
    • Many promises of adding new features to the free service, just to be denied any of the promises unless you subscribe to the monthly service of $9.99 per month per camera.
    • The free service is now useless.
    • I bought my Canary after the increase in price, and read reviews from a couple of people who are used to getting excellent service for free and are complaining in the reviews, but I wanted a really good security camera at a reasonable price, and the Canary completely meets my needs
    • I was thinking of investing in the smaller cameras but since the free services have been taken away and customer service has no phone number you can call, just a text message, I decided against it.
    • The included free services do nothing, you have to have a subscription for it to do anything
    • Id say the service is absolutely worth it and a must have, if you are investing in this as a home security system
    • Love Amazon customer service!
    • This is an amazing service.
    • They used to have a free service which allowed you to download videos, set different modes like night recording
    • Canary has the worst customer service I have ever experienced in my life
    • I've also read that Amazon is taking back the devices as a result of the substantial false advertising by the company with respect to their "free" services.
    • The service had also been getting very laggy
    • Now the free service is completely useless.
    • When I purchased the device the free service model included customization settings for home mode and night mode
    • Also beginning the first week of Oct they took away very valuable features of the free service such as only showing 10 seconds of video
    • This is so unethical of this company to sell you on the free service when you buy the Canary - and then force you to pay a monthly fee
    • They sold this with the free service and now they have taken away most of those free features
    • And not cheap for the service and DEFINITELY not cheap for the camera
    • What kills it though is the proactively bad customer service
    • I bought this because there were free monitoring services that came with it
    • They charge $30 yearly per device - an amazing value and great customer service.
    • Canary is even worse than ADT now; at least you get a contract guaranteeing your service with the latter
    • They used their free service to bait customers then removed important features to save storage cost
    • But when a company starts they offer free services or what not to attract customers
    • I was happy with this product until they changed the free service that was initially included with purchase to a pay service
    • What changed with the free service
    • The free services are okay - 1 day of event recording for free
    • Have had a few years and they keep changing the free service to the point where the camera is almost a brick.
    • This leads me to suspect that the company will only continue to decrease offerings or increase their prices, and at $10 a month, I'm better off just keeping my far superior monitored service for a few bucks extra.2
    • Thanks for adding this back to the free service.
    • This is the worst possible customer service I have ever seen
    • Horrible service
    • The company has continuously improved the software and the services they offer
    • I like the camera but recent changes to their free services makes this camera basically useless unless you want to pay a monthly membership fee
    • However, the service is now crap.
    • Bad customer service
    • so buyer before, it says it has a free app and service, but its really not.
    • Taking away features that have always been free is NOT good customer service.
    • I loved this product and service until October 4, 2017
    • Now the device will no longer record full video for users on their free service
    • , they couldn't figure anything out, they emailed me saying that since it is no longer under warranty they will not replace it but said I could get a discount for another one ,,, This is the WORST customer service I have ever experienced, the emails back and forth bc they would not speak to me on the phone so they would make me wait days for a response
    • These all used to be free services
    • In this case poor customer service after the sale lost me, treat the folks who bought your products well or lose them and get negative reviews like this.
    • I spent extra money on this camera despite its lack of motion or its inability for 2 way talk because its free service provided actual security benefits.
    • I’d much rather pay a reputable full home security service and receive a discount on my homeowners insurance
    • Then there's the terminal hassle with the non-functioning, expensive cloud services
    • When I bought my Canary camera, it included 24 hrs cloud storage, recorded full video clips, included night mode, and other features as part of the 'free' service
    • Do not buy if you need a reliable camera with solid service
    • I purchased them in April this year and I have just noticed that the service I was receiving is now no longer available without paying a membership fee
    • I can no longer recommend the service or device to anyone.
    • I initially bought the product because the free service was sufficient and was OK wit pay the high price.
    • I bought 4 of these units last Christmas from QVC because of the free 24 hour service that came with them
    • We have always used the free service to view alerts.
    • Opening a complaint with the BBB, want to get a full refund or they reinstate the full free service that was prior to oct 3 2017
    • I bought this product because of the features for the free service
    • User friendly and excellent customer service.
    • Looks like I will be replacing my Canary’s with both Piper or Blink brands and trying to sell my Canary’s on Ebay
    • Throw away $600 worth of cameras and buy a new system, or pay Canary’s “ransom” so these things actually work and record again.
    • I absolutely love my Canary(s) and I couldn't be happier with the product.
    • I love my Canary system and recommend I to people who don’t want to spend a lot of money on a security system and need something portable