Dell was no help on the tech support line

Tech support says this is normal and to purchase external memory

I mean, if they had a process where you needed an sd card or a usb stick that would be fine, but Dell Tech Support basically just tells you you're out of luck.

I called Dell's tech support only to find out from them that this laptop is NOT UPDATEABLE!

I should have returned it as soon as I started needing tech support which was from day one.