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It is user error as they used these modes in tight locations they should not have (Crashing into tress, walls, etc)
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They refused to repair it, as a warranty item stating, user error which it was not
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After a couple of user error issues, it is flying wonderfully
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I reached out to DJI for support (3 times) and warranty citing the device malfunction and on 4 instances, they gave me different reasons as to why this occurred citing user error
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Both crashes were user error so nothing on the Spark
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They even covered one of my drones crashing due to user error (my one and only!