could not install Dragon on a brand new computer with window 8.. no error or any information.. just a message that it could not install it!!After spending one hour on the phone with tech support, I had to download several Gigs files to install the system.. after all that, it now crashed office 365 word and slowed down outlook to crawl.. terrible product that I now have to un-install!

Called Tech support and they are so concern about my trying to pirate the program they requested screen shots (not copy & paste but screen shots) of the "*.ini" file and a screen shot of my actual order showing I paid for it.

You will buy software and when it doesn't load call Tech support - I WARNED YOU !

Waiting for Tech Support to call me back.

Tech support is useless and depending who answers not pleasant to deal with

But a quick call to Nuance's tech support solved the problem

Did we work with Nuance tech support

After several calls, re-installs, etc. with their tech support the vendor Nuance said "Upon double checking, Dragon Naturally Speaking 13 Home is not tested to work properly on MS

Called tech support (and it's not a 800 number!) who acknowledged issues.

I called tech support and even he felt bad for me, lol

Tech support had me reinstall it twice the run a repair, then create a new profile

But a quick call to Nuance's tech support solved the problem

When I relayed this information and my frustration at being sent a copy of a program I had already proved did not work on my machine to Nuance's tech support, they stopped responding to my inquiries

I finally called tech support because although the windows speech recognition worked fine, Dragon could not recognize my microphone.

Tech support is useless and depending who answers not pleasant to deal with

Their lack of offering me any sort of real tech support or good customer service is what earned them a 1 star rating

I did have some trouble with tech support while installing - they tried to upsell me to a newer version when I reported that the microphone that came with the program was not interacting with the Dragon, and recommended I buy a new microphone with different connectivity

Called tech support and that wanted $99 to install for me after checking out my computer on line

Spent another 1:45 with tech support.

I reached out to tech support and got a couple suggestions

Tech support - bleh; product - great!

I searched for Tech Support and Nuance charges $9.95 for me to email them

I discovered that Nuance's tech support forums were filled with complaints from other people who had run into the same issue and had also been blown off by the company's tech support staff

I sent a message explaining the situation to Nuance's tech support staff

I even called tech support and they confirmed this.

I really do not have time for software requiring tech support to load it.

I am currently trying to dispute the charge with American Express because they won`t take the product back once it is opened

Perfect for those lengthy e-mails.

I am currently trying to dispute the charge with American Express because they won`t take the product back once it is opened