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I called the phone number at the bottom of the treadmill to see what the problem was
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After a little searching on the web I located a phone number for the originating company and had the opportunity to speak with the nicest representative
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I have spent the last 7 days trying to contact their parts department to buy a replacement running belt for this thing using both their website and their phone number.
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I pressed a number and heard an outgoing message, don't know if I got the right extension or not, but I left a specific message plus my phone number
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Not only did he mail the item quickly, he gave me his email address and phone number that would go directly to his desk if any other problems/issues popped up along the way with this machine