Fitbit Surge Fitness Superwatch, Black, Small (US Version) - 2024 report by Whydis

Fitbit Surge Fitness Superwatch, Black, Small (US Version)

Color:Black  |  Size:Small (5.5-6.3 in) Product Description Fitbit Surge Fitness Superwatch, Black, Small (US Version) Manufact...

Reviews by Features

App

(22 reviews)
Care

(7 reviews)
Feature

(18 reviews)
Function

(9 reviews)
Rate

(9 reviews)
Fact

(7 reviews)
Tracker

(16 reviews)
Customer support

(11 reviews)
Fitness

(19 reviews)
Surge

(49 reviews)
Watch

(111 reviews)
Product

(56 reviews)
Fitbit

(49 reviews)
Battery

(20 reviews)
Screen

(17 reviews)
Time

(27 reviews)
Display

(9 reviews)
Month

(10 reviews)
Band

(79 reviews)
Quality

(23 reviews)
Design

(11 reviews)
Strap issue

(6 reviews)

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Recommended :

Reviews around app (5.00 of 5)

  • If you like biodata, Fitbit definitely has the best app.
  • It's a great fitness watch with lots of functions the app is really good too
  • I think Fitbit has come up with a great app for iOS that synchs with the watch over bluetooth
  • The app is great in that it tracks almost every activity
  • Almost accurate and with inter connected challenges with great app...
  • Read remaining 22 reviews for app

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Reviews around care (5.00 of 5)

  • I take very good care of items I own, so can only say it's shoddy workmanship
  • The instructions in the packaging indicate that there is a likelihood of skin irritation if proper care is not utilized
  • With good care and little use it lasted about 2 years with maybe a real 1 year continual usage
  • I took great care of my watches and didn't ever wear them in the
  • Read remaining 7 reviews for care

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Reviews around feature (4.66 of 5)

  • Such as a 1-year warranty, it did hiking with GPS, running, calorie counting, and many other nice features
  • I believe the Blaze resolves said strap issues but loses the GPS feature of the Surge
  • The features were great, but for the value I would of thought it would be more moisture resistant.
  • This device has awesome features and I loved it, however it has absolutely NO protection for moisture or sweat.
  • In fairness, it has many good features - vibrates for text messages & iPhone calls
  • Read remaining 18 reviews for feature

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Reviews around function (4.33 of 5)

  • After a couple of months of wearing the Fitbit Surge and loving its monitoring functions, I developed severe pain and a swelling in my left arm where the watch was placed.
  • Love the function, fit and feel of this watch but am disappointed with the band durability
  • I love wearing it, and all it's functions and synch-ability with my phone and computer
  • The Fitbit Surge, script is much larger than others, I love to be able to monitor my heartbeat with just a swipe, many great other functions too, love the new Tangerine color, and the band with a latch.
  • At the one year anniversary of setting it up, it began to lose function, to the day.
  • Read remaining 9 reviews for function

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Reviews around rate (4.33 of 5)

  • I’ve had nothing but problems getting an accurate heart rate
  • Despite the facts that it tracks well and has accurate heart rate, it has 2 big flaws
  • The tracking really is good (heart rate, mileage and etc.
  • While the watch functioned it was great, sleep tracking excellent, heart rate, etc.
  • Accurate heart rate without the inconvenience of a chest strap
  • Read remaining 9 reviews for rate

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Reviews around fact (4.16 of 5)

  • Their was not an extended warranty option, so I had to plead, with the fact that having to pay $250 a year for a new device wasn't sustainable.
  • I absolutely love my surge, the only drawback is the fact that the band cannot be changed out.
  • I absolutely love my surge, the only drawback is the fact that the band cannot be changed out.
  • I run 5k a couple of times and week and love the fact that this has the GPRS inbuilt, with the heart rate monitor, It has replaced my Garmin Forerunner 305, with a hear rate chest strap
  • Love the fact that every week I get an update on how many hours of sleep he gets, along with how much walking, etc.
  • Read remaining 7 reviews for fact

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Reviews around tracker (3.65 of 5)

  • This trackers have an evident design Flaw in the Straps, serious quality issues and the damaged straps are nor replaceable
  • The Surge is a decent fitness tracker except that the bands bubble up and look terrible in short order
  • My wife has the charge and it has a clip that holds the cable in place to charge instead of the plug (way better design) also the sleep tracker does not track rem sleep like some of the less expensive trackers.
  • I have no complaints with this fine fitness tracker and excellent app.
  • So I have had this watch for almost 2 years and it has been a good fitness tracker, gps works
  • Read remaining 16 reviews for tracker

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Reviews around customer support (3.61 of 5)

  • Customer Support never provided a solution, and after January 4th, Fitbit offered an exchange of this defective Surge for an Ionic
  • The only solution that Customer Support offered was for me to purchase a new Fitbit watch.
  • Customer support was polite but completely unsatisfying
  • the blazeand it's battery stopped working and again horrible customer support!!!
  • Not worth the $$s.
  • Read remaining 11 reviews for customer support

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Reviews around fitness (3.55 of 5)

  • and that's with normal use (no fitness tracking, alarms, notifications, etc...)
  • So I have had this watch for almost 2 years and it has been a good fitness tracker, gps works
  • The watch strap and design is not fit for purpose for what purports to be a "Fitness Super Watch"
  • Great fitness watch, but the band will eventually fall off like mine did
  • It's a great fitness watch with lots of functions the app is really good too
  • Read remaining 19 reviews for fitness

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Reviews around surge (3.04 of 5)

  • My Surge worked well when it was syncing with the app and then it just stopped.
  • The Surge worked well at the beginning, and the app was also great
  • Caveat Emptor: the Surge has a known defect with the band
  • Overall I like it and when this band finally breaks I'll probably buy another Surge
  • I love my fitbit surge, its been more than two years and my watch is still functioning properly.
  • Read remaining 49 reviews for surge

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Reviews around watch (2.95 of 5)

  • It's a great fitness watch with lots of functions the app is really good too
  • I purchased this watch a little over a year ago and it has completely fallen apart!
  • Having said that, the watch was great though a bit bulky
  • BUT the watch has completely fallen apart after only about 6 months of use
  • Great fitness watch, but the band will eventually fall off like mine did
  • Read remaining 111 reviews for watch

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Reviews around product (2.82 of 5)

  • They don't support their product except to say read the manual
  • Why would I buy a product from a company that has sent me two failed products?
  • I'll never buy or recommend another fitbit product again.
  • The product is great, easy to use and plenty of features
  • i will never buy fitbit again and would not recommend the product.
  • Read remaining 56 reviews for product

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Reviews around fitbit (2.74 of 5)

  • Fitbit is having several major software issues with this product
  • I have only had this Fitbit for one week & the face has already cracked & I did not hit it or drop it.
  • I've had a Fitbit before and I loved it, so I was excited to upgrade to the next
  • i will never buy fitbit again and would not recommend the product.
  • Love having a Fitbit and being part of the Fitbit community.
  • Read remaining 49 reviews for fitbit

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Reviews around battery (2.36 of 5)

  • GPS use drains your battery very quickly, but that's normal with any watch.
  • The Fitbit customer service agent was very eager to say that the battery is bad and that I should go for a new watch pushing to invest another $200+ on their product
  • I live that the gps is built in so long runs with music on your phone aren't draining the battery to also use
  • the blazeand it's battery stopped working and again horrible customer support!!!
  • I wish it had a better battery life, but I still wear it to this day
  • Read remaining 20 reviews for battery

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Reviews around screen (2.22 of 5)

  • My surge worked fine for about 11 months then the screen became unreadable
  • I used the Qibox screen protector to protect the Surge screen and it worked
  • After about 1.5 years the band started to break and the screen quit working properly
  • The first Surge I got had a bad screen right out of the box
  • The Surge had good reviews but mine only lasted about a week before the screen stopped working.
  • Read remaining 17 reviews for screen

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Reviews around time (2.05 of 5)

  • Very difficult to stop the time when finished with exercise, so my timing is not accurate
  • This time, not only did the band start to bubble after about 7-8 months, but the screens wouldn't swipe any longer and I would have to hard reset the watch just to be able to track my workouts
  • I had a hard time getiing it to stay paired with my phone
  • By late October of 2016 I returned my first watch to the store because it could not maintain proper time, step or mileage
  • Please do not waste your time or money eith this watch or company.
  • Read remaining 27 reviews for time

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Reviews around display (1.95 of 5)

  • Besides that the display is difficult to read, and hard to control it with sweaty fingers.
  • It was running well until a week ago, no display at all.
  • water resistant but cannot wear it in the shower or swim with it... display is dim and small which makes it hard to read while running/biking... lastly the band is not replaceable and have already had to exchange it once be cause the band began to separate.... if Fitbit wants to be anything more than an everyday fitness tracker and appeal to athletes then a redesign should be considered.
  • Also, it has many more features and a bright color display.
  • The FitBit Surge works as it should
  • Read remaining 9 reviews for display

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Reviews around month (1.85 of 5)

  • The vendor - Click & Save - stuck to their one month refund policy.
  • The last one made it about 3 months before falling apart
  • My first band broke 6 months in...then a year later, my second one broke, the band and the watch
  • You'd think a top of the line watch used to exercise would hold up longer than 4 months
  • 5 months of wear seems like a short life for a "fitness" watch.
  • Read remaining 10 reviews for month

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Reviews around band (1.81 of 5)

  • My band didn't break - but it would have in a few weeks.
  • Here we are 6 months later and the band is bubbling AGAIN and the watch is refusing to
  • After about 10 months, the band started to fail at the connection with the face of the watch.
  • Within 6 months, the band on the new watch started breaking also.
  • The band is not as strong as it should be, poor manufacturing
  • Read remaining 79 reviews for band

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Reviews around quality (1.72 of 5)

  • Mostly I bike and there's no reason other than poor quality for the band to seperate
  • I used the app and liked the original design, I liked that the Fitbit had some decent qualities about it
  • Their offer of a 25% discount to purchase another of their poor quality products fell short of my expectations
  • I'm not sure if I really have poor quality sleep or if the sleep tracker sucks
  • I am down rating it to two for what I perceive to be poor quality for such an expensive watch.
  • Read remaining 23 reviews for quality

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Reviews around design (1.49 of 5)

  • Not the best design.
  • They in general don't want to stand behind their products trying to blame customers for their bad designs
  • The design is bulky and less than 6 months the connection to charge is constantly failing
  • The fit bit Blaze bought at the same time is fine - different design
  • Does not solve the poor connector design but at least I will not have to clean it as much
  • Read remaining 11 reviews for design

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Reviews around strap issue (1.44 of 5)

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More about Fitbit Surge Fitness Superwatch, Black, Small (US Version)

  • Color:Black  |  Size:Small (5.5-6.3 in) Product Description Fitbit Surge Fitness Superwatch, Black, Small (US Version) Manufacturer Contact Information Customers contact: [email protected]