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Also the second reservoir for using K-cups was awkward to use, so not too many of those were used.
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After almost exactly 3 years of use, the water reservoir on the 12-cup/carafe side began to leak out the bottom of the unit
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Both times I was finding water all over the counter because the reservoir sprung a leak somewhere
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The only issue I have is the two separate reservoirs
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Love that o don't have to make a whole pot of coffee for one cup .very convenient.
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However, the coffee isn’t as hot as I like and the carafe doesn’t hold heat as long as I want.
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don’t know why people have problems with this product but mine works completely fine, well I just bought
