• Reviews around service (4.94 of 5)

    Holy Stone F181W Wifi FPV Drone with 720P Wide-Angle HD Camera Live Video RC Quadcopter with Altitude Hold, Gravity Sensor Function, RTF and Easy to Fly for Beginner, Compatible with VR Headset

    • THANK YOU HOLY STONE!!!OUTSTANDING customer service.
    • A lot of other companies could learn a thing or two about great customer service from both Jolin and Holy Stone.
    • Great customer service
    • Great service and product
    • We lost a landing foot and customer service sent us a replacement part immediately Negatives: first, the battery life is very brief (9-10 minutes max) and it is dramatically reduced if you takeoff/land repeatedly; however, it comes with 2 batteries
    • Fantastic customer service.
    • Excellent product love the drone great camera and excellent customer service
    • Talk about great customer service!After seeing my excitement over such a cool gadget, unbeknownst to me, my wife purchased this identical drone for me.
    • Thanks holy stone customer service.
    • They had good customer service.
    • One of the reasons I chose the Holy Stone was that the company has a great reputation for exceptional Customer Service plus the F181W got lots of praise as a good drone for newbys
    • There are tons of great reviews regarding customer service and while we have not yet run into any issues, I received a couple follow-up emails inquiring about the satisfaction of our purchase
    • I am updating my review because of the outstanding customer service this company
    • Great product , best buy for the money, Outstanding customer service
    • I am greatly satisfied by Holystone's amazing customer service
    • Thank you for your awesome customer service!
    • They have GREAT customer service and really care about your experience and happiness
    • Now that is top customer service
    • Holy stone customer service is amazing as well
    • and I think flying better than the original one (when it first worked).Due to the excellent customer service and the somewhat fragile nature of drones (esp. when flown by a beginner like me), I would highly recommend Holy Stone
    • I reported the issue to Holy Stone customer service.
    • Here I modify the comments to 4-stars because of the service of Holy Stone -- they do listen to the customers, and try to provide a very warm service
    • Great product and great customer service and support.
    • Thank you for a great customer service!
    • I was quite amazed that not only was I being helped by a knowledgeable and patient customer service person, but this was being done on a Sunday evening
    • I'm updating my review from 2 to 5 stars for stellar customer service and the fact the 2nd drone has been performing flawlessly
    • I sincerely appreciate the customer service
    • These guys get an A+ in my book for a good product and excellent service.
    • I am changing my review to a 5-star because the Holy Stone customer service was very proactive in reaching out and resolving the matter
    • We bought Holy Stone brand in large part to reviews that mentioned the excellent customer service, and we can now confirm that ourselves.
    • What a great drone and great customer service.
    • AMAZING customer service, they worked with us so that we could again experience owning another drone
    • I had a problem with the camera, but Ally from Holy Stone customer service promptly sent out a replacement no charge.
    • Holy Stone has great customer service
    • Holy Stone is sending a replacement drone for free best customer service I have ever experienced they really stand behind their products
    • If you are looking for a excellent customer service and a reasonable priced drone, no need to look beyond Holy Stone.
    • After the fantastic customer service, my son said he wouldn't buy another drone from anyone but Holy Stone
    • Great customer service, durability not so much
    • One thing that a lot of other people have commented on and that I've actually experienced is that Holy Stone has unparalleled customer service
    • Holy Stone is a great company with outstanding customer service.
    • Another positive is that Holy Stone has very good customer service.
    • The reviews of holy stone customer service is actually what clinched it for me though
    • In my whole online purchasing experience, I had never seen such a great customer service
    • I would recommend this quad and Holy Stone service to everyone.
    • Great Company & Customer Service!
    • Outstanding customer service!
    • I can't say enough about Holy Stone's exceptional customer service.
    • Not sure if it was ideal for his age, I went on the great reviews of the drone and also Holy Stone customer service.
    • Excellent customer service
    • Holy Stone customer service is the best
    • Had a motor burn out the first week, but Holy Stone customer service was excellent, sending a replacement quickly
    • Great service!
    • The Holy Stone customer service was absolutely outstanding
    • Apparently I had a problem in the circut board, but Holy Stone customer service was very helpful and knowledgeable, and they are sending me a replacement free of charge.
    • Best service I have ever experienced!
    • I will say that Holy Stone customer service was all over it with three emails before I even received the package welcoming me to the family and giving me numerous ways to contact them with any questions
    • We chose Holly Stone because we read all of the reviews about how they stand behind their product and offer great customer service
    • Outstanding customer service.
    • I know I could have contacted Holy Stone and got a replacement, as everyone says their service is impeccable, but I found this to be a very minor issue, and the leg still stays in place for the most part with a screw at the other end,
    • Absolutely fabulous customer service!
    • It is a perfect service
    • Initially I rated this review with a 1 star, but after the superior customer service I received I am increasing that to a 4.First of all I would like to mention that we were VERY careful in handling and read the instructions before initial use.
    • Camera was replaced by company showing that great customer service others mention.
    • Good customer service and wonderful technical support
    • Amazing customer service and the drone is as advertised - great for starter to moderate skill level
    • Easy to handle, sturdy build quality and the best part: incredible customer service!Let me explain this tough
    • So far I can not find any negatives and all that I have read indicates that Holy Stone has great customer service so I am not worried it something does happen.
    • That is great customer service
    • Thanks fir what is abnormal now a days......actual awesome customer service!!!
    • Very excellent customer service
    • Great customer service
    • Holy Stone customer service is also very friendly and helpful when you find yourself in need of assistance wether replacing parts or learning to fly better and enjoy your drown at the next level
    • Fun Drone!Had some issues with the first one and their awesome customer service send me a replacement charge free!Would def recommend!!
    • The battery does run out fairly quickly, within 4-5 minutes of flight time, and I had an issue with one of them not charging, but Holy Stone customer service is amazing
    • And contacted Holy Stone customer service, instead of their tech support
    • Good product and excellent Customer Service !
    • Will recommend to others who is looking forward quality Drone and good customer service.
    • Great customer service when I needed a replacement part for one that I lost.
    • I can assure you they are all accurate and honest - especially the comments about the stellar customer service from Holy Stone
    • I was contacted by Jolin from Holy Stone customer service
    • Good customer service, honest product description, and great price.
    • Great customer service
    • One thing that sold me about this particular drone was that based on my research, spare parts are readily available with great service when you do need parts.
    • They have one of the best customer service if you are having problems reach out to them
    • Great service after the sale
    • Good customer service is one of the reasons I went with product
    • Easy to use, great customer service, inexpensive.
    • but when i contacted holy stone costumer service she is very welcome to help
    • Great customer service.
    • Good customer service
    • Once again I would like to say if you are searching for a beginner drone in this price range, I would suggest getting this one or any other Holy Stone drone based alone on the outstanding customer service I received.
    • The service I received from Holy Stone was excellent.
    • pretty dang good service if you ask me
    • A great product, and great customer service, i had a small challenge and the team over delivered with support and spare parts, highly recommend
    • Other than that awesome product and awesome customer service.
    • Great customer service
    • Keep up the good service Holy Stone
    • Great Customer Service!
    • I did have an occasion to connect with the Holy Stone customer service and they are first rate.
    • Great Product and great customer service
    • Excellent customer service, good product.
    • Now that is proactive customer service!!!
    • Great customer service, responsive in resolving the issue
    • Holy Stone has proved itself to have truly remarkable customer service
    • And Holy Stones excellent customer service means we will keep recommending them.
    • Love it, works tremendously and they have the best customer service.
    • The LED’s really look cool for flying at dusk and makes it easy to distinguish the front from the rear and flying at maximum height you can capture great sunset video