Worst product ever, how does that happen to 2 chromebooks in a row?

The product itself worked well while it did, but it died soon and the customer service/repairs experience has been absolutely horrible

First, I'll say that it's an excellent product.

So here I am stuck for two months with a dead product under repairs, my money with HP, no returns, no replacement.....PATHETIC CUSTOMER SERVICE

I feel I received a 'lemon' or this is an inferior quality product

The product itself worked well while it did, but it died soon and the customer service/repairs experience has been absolutely horrible

I thought HP would have a better product support and produce a superior product

This is not a top-of-the-line Chromebook as far as features go, but it is a very good product for the