I can promise one thing, I will never buy anything from Huawei again, they don't support their customers on any level, from what I can tell all they are interested in is selling product and once they have it out of their inventory your just flat out of luck

And don't get me started on their terrible customer service

, we don't know the status."I can honestly say that attempting to work with Huawei USA has been the worst customer experience I have ever had with any company in 35 years of being an adult consumer

Huawei USA did not contact me about this, I found this out after yet several more calls to customer service -- where the information was slowly teased out.

I was about to order this watch when I decided to read the many horror stories about how awful customer service is

Decent watch, weak vibrations for alarm, horrible customer service

Huawei has attracted quite a bit of attention this fall with the release of the Huawei Watch and the Nexus 6P; based on the early supply issues, they’ve sold many more of each device than they had originally anticipated, which means they may have to support many more US-based customers than they have in the past

The only thing of value I have received from this is a teachable moment -- which as a college professor of communication I will use: This will make an excellent case study in poor internal communication as well as how to lose customer support and brand loyalty

Great watch but terrible customer service

Previous to dealing with Huawei, the worst customer service I'd dealt with was

M U C H happier with this one!

My wrist get t was burned as it left that area numb for a day after I left the watch off

n’t recommend buying it.

n’t feel the vibrations

I've been seriously impressed by the Huawei Smart Watch, particularly because I knew them from years ago as the cheap-o Chinese manufacturer making poor tablets and smart phones.

I came from a LG G watch R & there is no such issue there at all