• Reviews around service (4.67 of 5)

    Infant Optics DXR-8 Video Baby Monitor with Interchangeable Optical Lens

    • Excellent customer service.
    • Although this monitor is priced on the higher end of baby monitors - it is undoubtably worth every penny because of the quality of product you get as well as the customer service to back it
    • Great service!
    • Also great customer service
    • They made it very easy and we now have a working monitor unit again!Awesome customer service!
    • One of the selling points was reading about how easy customer service is to work with
    • The company has great customer service, but I am so tired of replacing my monitor very 6 months or so
    • Thank Infant Optics and Lei for your wonderful customer service!!
    • If you're looking for a really good baby camera & great customer service look no further
    • They have wonderful customer service
    • THE BEST CUSTOMER SERVICE!!!!!!!!
    • Excellent product and even better customer service if something goes wrong
    • Fantastic customer service
    • The company also has great customer service
    • I love knowing that I am getting an AWESOME product with AWESOME customer service.
    • This company has wonderful customer service
    • Great baby monitor & wonderful customer service
    • So amazed and appreciative of this incredible product and this outstanding customer service
    • Wonderful customer service as well!
    • to do this).Also definitely want to commend the customer service.
    • Great monitor, awesome customer service
    • Our monitor got bad and infant optic costumer service is horrible, they ask for so many things to just replace it
    • Bottom line: Great Baby monitor, Outstanding customer services
    • But above all, I had an issue with my screen breaking and the customer service I received was hands down the best service I’ve ever had with a company
    • Great customer service when we had questions also
    • AMAZING CUSTOMER SERVICE
    • the company has excellent customer service, they replaced our screen recently even though we were past the 1 year warranty date!
    • However, I can tell you the poor and downright awful customer service is a huge turn off
    • Great customer service - my monitor broke after a year and a half of use and Lei helped me get a new monitor with such kindness and efficiency
    • This is a great quality baby monitor and even better the company has impeccable customer service.
    • Shout out to Lei for the spectacular service I’ve received on this product
    • I would highly recommend this product, not only for the quality of the product itself, but also for the spectacular customer service.
    • Works great, great customer service!
    • When I talk about great customer service
    • Thank you for the great customer service!
    • Had an issue with the battery and the company has amazing customer service so please keep that in mind
    • Works great and amazing customer service.
    • and I highly recommend Infant Optics because of her exceptional customer service
    • Then I did my research and compared with all other Baby monitors that are in market and Infant Optics stands out and they have very good customer service
    • Thank you again Emma C. @ Infant Optics for the excellent customer service you provided.
    • I had an issue with my monitor and i received the best customer service.
    • Excellent product with excellent customer service!
    • The absolute best part of owning this monitor, though, is the outstanding customer service I received when I was having problems with my parent unit staying on
    • Phenomenal customer service!!
    • and she provided excellent customer service
    • Great customer service
    • Definitely recommend this monitor due to ease of use and great customer service
    • Superior customer service...the best treatment by Vanessa!
    • We really love this monitor, but the reason I am writing this review is that infant optics provides excellent customer service
    • Excellent Customer Service, very pleased and highly recommend.
    • This company has the best customer service
    • AMAZING customer service!
    • Feeling inclined to give a shout out to the amazing customer service for Infant Optics baby monitors.
    • Has good range outside even and the best customer service
    • This company has amazing customer service
    • I highly recommend these not only due to the great cameras they are, but the amazing customer service!
    • Responsive and kind customer service are the two things I look for and they didn’t disappoint
    • Love this camera and their customer service
    • Was very impressed with customer service speed and appreciative of all their assistance.
    • ’s that you get a bad customer service and no help at all
    • Really great customer service and would definitely recommend this product and company to others!!!
    • I emailed customer service who responded within 24 hours and provided excellent customer service via email
    • HOWEVER, I contacted customer support and the service was very impressive
    • Exceptional customer service
    • We can only go 1 room away, any further and the unit loses service
    • This is more a review for the excellent customer service I received for an issue I had with the product 2 years after purchase
    • Great customer service !
    • The customer service provided to resolve the issue was some of the best customer service I've ever received
    • When we initially got the unit everything worked fine exceptUnit would occasionally lose all service if you were near another device on WiFi
    • They have excellent customer service with any issues, and we are overall very satisfied with the product.
    • Have our first little critter on the way very soon, and, unfortunately, can't get reliable internet service in our home
    • best thing about this product is the fantastic customer service!
    • Amazing customer service and a great product.
    • Absolutely love their customer service!
    • Infant Optics also provides excellent customer service while providing extra parts to the customer, which is not always an option with baby video monitors.
    • Great product and great customer service
    • Infant Optics has THE BEST CUSTOMER service
    • I absolutely love companies that have great customer service
    • But even more than that, I was blown away with the excellent customer service!
    • Really excellent customer service!
    • Additionally, Infant Optics offers great customer service
    • Infant optics has amazing customer service, we had an issue with one of our cameras and they went above and beyond to help us
    • Best customer service .. hands down
    • Solid product and even better customer service
    • Outstanding customer service, good range on the screen
    • some of the best customer service i've experienced.
    • They also have really great customer service and take good care of their customers.
    • Good customer service, very happy
    • This company has fantastic customer service.
    • Highly recommend this product for its quality and for the company’s unrivaled customer service.
    • After hearing others that liked it and that it had great customer service, we made the purchase for our first baby monitor
    • Amazing customer service!
    • So pleased with the wonderful customer service of this company.
    • Not only could I recommend the monitor itself for its quality functions/imaging/features, but also, I would support this company and the products its produces due to amazing customer service.
    • We've had some problems with the monitor breaking, however we've had AMAZING customer service to help us out with our issues
    • Better than all of that though is the outstanding customer service
    • Great monitor set and great customer service!
    • I am expecting my second baby in March and because of their top notch customer service, I will be purchasing my second camera through them too
    • I received wonderful service, and they sent me a new camera unit to replace the one that stopped working
    • Even with that, she still would give them 5 stars for standing behind their product and the amazing customer service
    • Great product and fantastic customer service
    • I’ve reach out to customer support for assistant and they have proved to have impeccable customer services
    • Great customer service goes a long way for me!
    • Fantastic customer service & love the product.
    • Outstanding customer service, they stand behind their product and do all they can to satisfy the customer
    • Excellent customer service
    • Terrible customer service
    • Amazing customer service
    • I even got replacements from the company (which was not easy-horrible customer service) and new battery
    • Great product, amazing customer service
    • Great customer service!
    • Great product and fantastic customer service.
    • The best one we have found and Kristine at the company provides the best customer service!
    • I highly recommend this monitor and can't say enough good things about the fantastic and prompt customer service.
    • I may have rated a bit lower due to charging issues that showed up around 18 months, but the incredible customer service I received makes up for it
    • I even got replacements from the company (which was not easy-horrible customer service) and new battery
    • not only was it a great product but they provide amazing customer service.
    • my only improvement would be to make the "on/charging" light on the monitor a little more dim, we place electrical tape over it to reduce the glow at night.they have one of the best customer service teams I've interacted with, which would make me buy this again in a heartbeat alone
    • Well, our monitor stopped working last month for some reason, and Infant Optics quickly replaced it under warranty with excellent customer service, but in the brief downtime when we were waiting for the replacement unit we had to use a spare security cam
    • It has great customer service.
    • Wonderful, easy customer service
    • Great little camera and great customer service
    • The new camera works great, and they provided excellent customer service along the way.
    • The best customer service I have ever dealt with!So if your thinking if you should get this camera or not, do it
    • Not to mention they have incredible customer service if anything ever comes up!!!
    • They had amazing customer service and did everything they could to help me troubleshoot the problem and when none of the solutions worked they offered to send me a new camera replacement, even when our system was significantly past the warranty period
    • Great customer service while dealing with the broken unit
    • Which they have a better costumer service
    • Highly recommend this product for anyone looking for a safe, secure baby monitor that can’t be hacked into with amazing service to back it up!
    • Plus, GREAT customer service!
    • I’m writing the review due to the excellent customer service from Emma
    • It will be perfect if the night vision quality could be as good as day vision’s.
    • Great product would recommend i like the picture quality and the zoom camera is easy to maneuver around