• Reviews around tech support (4.02 of 5)

    Leviton DW15S-1BZ Decora Smart Wi-Fi 15A LED/Incandescent Switch, No Hub Required, Neutral Wire Required, Works with Alexa, Google Assistant and Nest

    • Tech support didn’t seem to know that.
    • I downloaded the wrong one but tech support corrected that in a few seconds!
    • Seemed like an APP failure- poor tech support-- Stick with TP-Link, their stuff works
    • I waited for 30 min on hold, greeted by someone who hated their job in tech support, he hung up on when I asked specific questionsTp-Link has a nice product line but in-wall dimmer (at this time
    • Now 3 weeks and still no call back from tech support
    • Their tech support says that their Z Wave based modules can be controlled locally with or without an operating internet connection
    • Tech support has not gotten back to me in over a week.
    • Seemed like an APP failure- poor tech support-- Stick with TP-Link, their stuff works
    • I downloaded the wrong one but tech support corrected that in a few seconds!
    • Couldn't get the unit to stay connected to the network even with Leviton tech support assistance
    • Too bad!UPDATE AUG 22/2018I updated the My Leviton app as instructed to do by tech support
    • A quick tech support call found that by holding the top of the switch for 14 seconds would make it discoverable
    • I have now purchased 7 switches and one is bad [ dimmer doesn't work properly and will not connect to the internet ] after calling tech support and being told it was wired improperly
    • After spending couple of hours trying different wiring, spending time with the tech support(reiterate the same instructions on the manual), had to return it
    • Just found out from tech support that you can only install one switch per breaker
    • I went to their tech support site and the chat option came up , I addressed my problem and the representative gave me the answer to someone else's problem that had nothing to do with dimmer switches
    • After recently emailing tech support, they replied promptly (points for that) that all of their WiFi hub-less modules and switches require an always-on internet connection
    • Called tech Support and they were useless of course
    • This switch and the tech support that comes with it is an atrocity
    • He called tech support and they were not much help, the guy said he was missing a wire even though he explained it was only a single pole and described how it was set up and he confirmed those were all the right wires
    • Waiting on tech support to get back to me
    • First call to tech support was frustrating to say the least as I was made to feel that my problem was very unusual and was told "that makes no sense to me
    • I've tried every method of mitigation short of re-wiring my house: different router, different access point, wifi extender, different SSID, reset, reboot, firmware update, tech support.
    • I was able to use the sixth email sent by tech support to verify my account.
    • and the electrician had to call in to tech support to find this out
    • After installing it in the wall, I've spent two hours trying to get it connected to the My Leviton app on my Android phone, and called tech support twice.
    • n’t need dimming, but if you do want dimming capabilities this does a great job
    • A great (possibly overlooked) feature in the app is the ability to tell the dimmer what type of bulb(s) it is controlling (incandescent, CFL or LED) providing a more linear relationship between slider position in the app and brightness
    • n’t need dimming, but if you do want dimming capabilities this does a great job