I figured out that 2 things were probably causing the issue

This thing is awesome.

This thing is awesome

This little thing is awesome, holds my iphone great, the magnet is under my case.

I love this thing!!

Thing broke about a month after using it

This is the best thing since sliced bread

This thing is awesome

This thing is outrageously strong

I wasted two of the sticky things trying to get it right

The important thing is that I'm driving hands free.

Love this thing

It’s been one of the best things I’ve bought!

LOVE LOVE this thing

I absolutely love these things

Loved this thing when I got it

This thing is awesome, the adhesive is incredible.

Once I cleaned the plastic thing, I reattached it using some more foam tape I already had

and I have only good things to report.

It would have been a great holder for my phone while on vehicle, but I definitely would not recommend this because it damaged my iphone and my brother's iphone (since i just gave this thing to him when it damaged my phone 3 months ago)

coolest thing ever invented

I love this thing

I love this thing

Since the dashboard is matte and curved, I couldn't find one to stick on the dash, but the 3M sticky thing here was flexible

This thing is rock solid

I have this mounted to front edge of my desk, and is just the ideal thing to have my phone directly in front of me just below my PC monitor.

Freaking love this thing

This thing is awesome.

UPDATED: Customer service contacted me about return, and we worked things out

Freaking love this thing

Since the dashboard is matte and curved, I couldn't find one to stick on the dash, but the 3M sticky thing here was flexible

Not sure how to tell you how awesome this thing is

I tried putting two of the magnet naked things in my case and still didn't work.

HOW GREAT THIS THING WORKS

This thing is awesome

As much as I like this product, for its simplicity and easy/durable use, there is one thing I should warn others about so they don't make the same mistake I did