• Reviews around customer support (3.81 of 5)

    Misfit Shine - Activity and Sleep Monitor

    • Customer support is incredibly awkward and slow
    • What I didn't realize was that it didn't track you swim even though I followed the directions from customer support (when they finally responded) on how to switch to swim tracking mode
    • I like this device and I am very happy with the customer support
    • I was immediately prompted to enter my email so that I could be contacted by customer support.
    • I replaced the battery, reinstalled all the apps, turned my Bluetooth on/off, turned my phone on/off, and tried everything their customer support suggested, but no luck
    • I am extremely happy with not only the product, but the customer support is prompt and courteous.
    • Misfit customer support is not very, shall we say, agile, in their responses.
    • Misfit customer support is not very, shall we say, agile, in their responses.
    • Amazon customer support was awful.
    • Amazon customer support was awful.
    • I contacted customer support and they tried to help with suggestions.
    • Customer support is great
    • Unfortunately, the app would randomly disconnect from my tracker, and I'd have to contact customer support to reset my tracker and sync back up to the app
    • I contacted customer support, and just got a form response back with instructions on how to sync it
    • When this was explained to the Misfit team, my boyfriend received an upsetting message from customer support, essentially telling my boyfriend to go buy a new battery for the product (even though the original battery was included as part of the product).I contacted Misfit and asked for a number to call customer support because I hoped that this could better be resolved over the phone as opposed to an exchange of emails (with hours going in between each email)
    • Customer support was slow to respond, granted it was around the holidays, so I'll let that slide but then seemed to misplace my request to send me a new magnet clip
    • The reviews I read all complained bitterly about the shine disk falling out and getting lost as well as terrible customer support
    • I have found out not only have I gotten less than 6 months of use, I am disappointed in their customer support
    • waiting two days, I tried contacting customer support again.
    • I contacted customer support and they immediately sent me a new one
    • Customer support is incredibly awkward and slow
    • Customer support was slow to respond, granted it was around the holidays, so I'll let that slide but then seemed to misplace my request to send me a new magnet clip
    • I love the band and t chose the Misfit a second time because it doesn't have to be recharged and is more elegant looking than most fitness tracker.
    • I love the band and t chose the Misfit a second time because it doesn't have to be recharged and is more elegant looking than most fitness tracker.