Customer support is awesome

I am extremely happy with not only the product, but the customer support is prompt and courteous.

The Misfit team customer support is amazing and have always been helpful

I hoped it was a simple fix or something I was doing wrong, but if it took their customer support three days to -not- offer a solution and ask me to provide all the information over again, I'm done bugging with it.

Customer support was slow to respond, granted it was around the holidays, so I'll let that slide but then seemed to misplace my request to send me a new magnet clip

While there have been some issues with the device and the app their customer support is quick to respond and replaced the device immediately

Customer support is incredibly awkward and slow

What I didn't realize was that it didn't track you swim even though I followed the directions from customer support (when they finally responded) on how to switch to swim tracking mode

I contacted customer support, and just got a form response back with instructions on how to sync it

Customer support did respond quickly, but only confirmed that my Shine was defective

However, customer support has been great and was willing to replace my Flash or send me a Shine for half price

However, I have had to replace it through Misfit customer support twice within a span of 6 months.

This is the fourth Misfit product we've owned and they have all had minor hiccups, but the customer support is fantastic

Customer support is horrible and just keeps telling me it doesn't have GPS, but I switched to this product from a Fitbit for the swim tracking and Fitbit is way more accurate on distances.

Customer support was terrible

I have had a few issues the past year, but misfit customer support is super responsive

If their customer support can't help, I can only assume this was a defective item, and I'm returning it for a refund.

Customer support was terrible

I replaced the battery, reinstalled all the apps, turned my Bluetooth on/off, turned my phone on/off, and tried everything their customer support suggested, but no luck

Customer support is horrible and just keeps telling me it doesn't have GPS, but I switched to this product from a Fitbit for the swim tracking and Fitbit is way more accurate on distances.

I contacted customer support over 3 days ago

There is no way to get a human at MISFIT customer support

I contacted customer support and they tried to help with suggestions.

Customer support was quick to reply and offer ways to help me locate the missing device, but as soon as it was determined the device was gone and not emitting a signal for detection anymore they stopped responding to me

so the customer support is solid

I've always found the customer support at Misfit to be top-notch

Unfortunately, the app would randomly disconnect from my tracker, and I'd have to contact customer support to reset my tracker and sync back up to the app

I like this device and I am very happy with the customer support

And the Misfit customer support is very responsive if you have questions or problems.

When this was explained to the Misfit team, my boyfriend received an upsetting message from customer support, essentially telling my boyfriend to go buy a new battery for the product (even though the original battery was included as part of the product).I contacted Misfit and asked for a number to call customer support because I hoped that this could better be resolved over the phone as opposed to an exchange of emails (with hours going in between each email)

And the Misfit customer support is very responsive if you have questions or problems.

In the end, I was tired of having to replace the unit and go through customer support every 4 months.

When I contacted customer support they offered me a 20% off a new band

Customer support is great

Customer support was slow to respond, granted it was around the holidays, so I'll let that slide but then seemed to misplace my request to send me a new magnet clip

The customer support is one of the best, i've dealed with so far

Customer support is first class.

Misfit customer support is not very, shall we say, agile, in their responses.

Misfit customer support is not very, shall we say, agile, in their responses.

I contacted customer support and they immediately sent me a new one

I have found out not only have I gotten less than 6 months of use, I am disappointed in their customer support

I would have considered giving it another chance if the "customer support" had chosen to respond to my email inquries.

The reviews I read all complained bitterly about the shine disk falling out and getting lost as well as terrible customer support

waiting two days, I tried contacting customer support again.

I had some trouble getting it set up but the misfit customer support was very helpful and helped me figure out what was happening

Amazon customer support was awful.

I had some trouble getting it set up but the misfit customer support was very helpful and helped me figure out what was happening

Customer support is incredibly awkward and slow

Their customer support has been extremely proactive and friendly, emailing me personally several times and once offering for free a replacement battery when the original had died

Amazon customer support was awful.

I was immediately prompted to enter my email so that I could be contacted by customer support.

The Misfit team customer support is amazing and have always been helpful

An honest waste of $75 :C

An honest waste of $75 :C

n’t realize how much this type of display would annoy me

I love the band and t chose the Misfit a second time because it doesn't have to be recharged and is more elegant looking than most fitness tracker.

n’t miss it that much

I, like so many others, lost my Misfit Shine because of the cheap-o plastic band that comes with it

Since the Shine is magnetized the loose O-ring coupled with a strong magnet makes for a great combination.

I loved my shine however the bands r horrible

I, like so many others, lost my Misfit Shine because of the cheap-o plastic band that comes with it

Since the Shine is magnetized the loose O-ring coupled with a strong magnet makes for a great combination.

I loved my shine however the bands r horrible

n’t realize how much this type of display would annoy me

I love the band and t chose the Misfit a second time because it doesn't have to be recharged and is more elegant looking than most fitness tracker.

n’t miss it that much