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I wasted almost 2 hours first troubleshooting this modem, then calling xfinity
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The "Magic 12 hour cycle" for me was 9am & 9pm
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We wasted 4 hours on the phone with Comcast thinking it was an issue on their end
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I spent 1.5 hours on the phone waiting to talk to technical support, after they ignored the email I sent.
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Anyway, after the hour long fiasco, it was activated by my cable service provider and was then up and running smoothly and ever since
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Cable providers want you to rent theirs, a lame-o cheap model at a premium monthly charge, AND....they want to send that $100 technician out...try everything you
