I told them that the label has a "CM MAC" number and I asked them if that was what they were looking for.

After a wild goose chase of scouting around for some mysterious "MAC" number, I was unable to find any others they were looking for.

I called and gave them the mac number and two days later had a tech visit house as he had to run new cable from the street

They come back on, only to then apologize and to tell me that the router label's "MC MAC" number was in fact the same as a "MAC" number that they were asking for to begin with.

Works as