NETGEAR Cable Modem CM1000 - Compatible with all Cable Provi... - 2020 report by Whydis

NETGEAR Cable Modem CM1000 - Compatible with all Cable Providers including Xfinity by Comcast, Spectrum, Cox | For Cable Plans Up to 1 Gigabit | DOCSIS 3.1

Style:1000Mbps Max Download  |  Configuration:Single The Net gear CM1000-1AZNAS ultra-high speed Cable Modem provides a connection to high-spee...

Reviews by Features

Setup
(196 reviews)
Work
(111 reviews)
Tech support
(122 reviews)
Performance
(102 reviews)
Price
(83 reviews)
Installation
(123 reviews)
Install
(105 reviews)
Speed
(401 reviews)
Product
(299 reviews)
Router
(197 reviews)
Signal
(140 reviews)
Internet
(160 reviews)
Connection
(130 reviews)
Address
(44 reviews)
Account numb
(32 reviews)
Packet loss
(46 reviews)
Time
(78 reviews)
Power
(13 reviews)
Hour
(22 reviews)
Reset
(21 reviews)
Model numb
(10 reviews)
Connectivity issue
(40 reviews)
Intel
(12 reviews)
Drive
(7 reviews)
Phone numb
(10 reviews)

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setup

Reviews around setup (4.64 of 5)

  • t has issues but this one couldn't solve the issue as well
  • My setup did require an actual phone call and actually talking to a human at Comcast, but after that minor inconvenience no issues
  • Well it didnt work the first attempt due to comcast menus and poor xfinity setup menus and procedures
  • I recommend this for its reliability, speed, and easy setup
  • Lightning fast with a fast internet connection, easy setup.
  • Read remaining 196 reviews for setup

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work

Reviews around work (4.46 of 5)

  • The best cable modem works great with my Nighthawk 850 wireless router!
  • The product works great however getting it set with Comcast was very difficult
  • The Netgear is working now, but I sure wouldn't recommend them to anyone, nor would I purchase Netgear again.
  • so this 16X4 modem plus Xfinitys cheapest internet package works just fine for work, DirecTV on demand, and also Netflix
  • The router has been working great, better than any router I have ever used.
  • Read remaining 111 reviews for work

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tech support

Reviews around tech support (4.38 of 5)

  • It has a very strong WiFi signal, and tech support is excellent
  • t has issues but this one couldn't solve the issue as well
  • t has issues but this one couldn't solve the issue as well
  • I liked the tech support I received setting up my modem
  • After 3 hours on tech support with Comcast, it was determined that the modem was bad.
  • Read remaining 122 reviews for tech support

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performance

Reviews around performance (4.30 of 5)

  • Was it removed because more memory was needed for another purpose, or because that log is just too incriminating about poor cable performance
  • No problems at all and much-improved performance over previous modem
  • - it does a much better job keeping the modem seated, even when a thick coaxial cable is attached (I had to wedge the Surfboard between the dresser and the wall).As far as performance, I have no complaints
  • Excellent Cable Modem, Mega Fast and Consistent performance
  • My family and I have been using a modem/router combo that was provided to us by Cox for years with terrible performance
  • Read remaining 102 reviews for performance

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price

Reviews around price (4.29 of 5)

  • For my part I really wish that this was beefed up a bit so it could server as simple router for a home network, but that would have bumped the price up quite a bit (the C7800 is netgear's offering for that market, and its substantially more).
  • A great modem,easy to install and the price is affordable
  • On the other hand, it was either bite the bullet or continuing paying absurd prices
  • Internet and voice works great -- great price and so far no issues with Modem
  • Internet and voice works great -- great price and so far no issues with Modem
  • Read remaining 83 reviews for price

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installation

Reviews around installation (4.29 of 5)

  • t has issues but this one couldn't solve the issue as well
  • The first ID’s on the box were different than on the modem and didn’t work!
  • I politely declined as that was far too expensive and beyond the my needs, plus if everything outside of the modem tests fine, the reasonable deduction is that it is the modem that is faulty.
  • Installation was easy, although phone call to the cable company (Spectrum) was needed to activate the modem
  • Installation was easy, the only issue I had was with my provider (WOW) and not with the modem itself
  • Read remaining 123 reviews for installation

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install

Reviews around install (4.28 of 5)

  • We have not had any issues from the day it was installed.
  • Works great, easy install and will pay for itself in no time!
  • The first ID’s on the box were different than on the modem and didn’t work!
  • I guess if the modem was installed in a visible location very bright status lights would be annoying, but I still think they could be more prominent
  • Easy install, compatibility with my cable provider, and increased my speeds
  • Read remaining 105 reviews for install

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speed

Reviews around speed (4.10 of 5)

  • If I factory reset the modem I will get the speeds I am supposed to for a couple of hours and then it dies out again
  • Our old modem was a surfboard and it worked great, but was out dated and didn't support the increased speeds
  • This cable modem works great and we get faster speeds without the $10 rental fee.
  • The modem works great and my speeds have never been faster
  • Great modem, I am getting excellent speeds and no drops with Comcast
  • Read remaining 401 reviews for speed

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product

Reviews around product (3.96 of 5)

  • This is great product and works nicely with my previously purchased netgear router
  • I like the product because it works great with my internet service
  • I like the product because it works great with my internet service
  • This product does not work with Comcast/ Xfinity service.
  • Product had good reviews, but does not work when arrived.
  • Read remaining 299 reviews for product

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router

Reviews around router (3.95 of 5)

  • Sadly I have had this router for just over 2 months and it has already died
  • I have it running with an even more horrible Tenda router
  • The router still works, but this modem is completely unresponsive.
  • This isn't the best Internet + phone modem for Comcast, but at least it's fairly cheap because doesn't include a worthless Wi-Fi router
  • This is the way to go for switching out the Comcast crappy router
  • Read remaining 197 reviews for router

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signal

Reviews around signal (3.92 of 5)

  • First one I got from amazon, signal was good, but LAN port did not work
  • The Router breaks up the signal and sends it out to different places
  • This modem router combo actually boosts my wifi signal significantly
  • So far I have no complaints, I get a good signal, even the 5G is pretty strong through the house.
  • The cable company repaired the issues finally, but this modem was a champ during the period of bad signal.
  • Read remaining 140 reviews for signal

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internet

Reviews around internet (3.55 of 5)

  • Glitchy, slow internet speeds abounded in endless frustration
  • So I had to use the old modem for telephone and this new one for fast internet
  • Pretty easy to install, my internet is pretty fast and stable
  • Internet is much slower than the package we bought it for.
  • We were tired of slow internet, so we signed up for high-speed internet service
  • Read remaining 160 reviews for internet

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connection

Reviews around connection (3.40 of 5)

  • I had to write this review on my phone because I lost connection, AGAIN.
  • It is a good modem with a very fast connection, but if your internet sucks, this won't fix your problems
  • Lightning fast with a fast internet connection, easy setup.
  • Fast internet connection, more than adequate for my household
  • The connection from the Ethernet port to the laptop was laughably slow
  • Read remaining 130 reviews for connection

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address

Reviews around address (3.29 of 5)

  • The rented device was still showing up on my account and that is why my tv’s stopped working
  • I WOULD NOT BUY THIS MODEM AGAIN, AND WOULD STRONGLY RECOMMEND AGAINST ITS PURCHASE.It’s always difficult to say if a device providing poor connectivity is due to the vendor (e.g. Cox, Mediacom, etc.) or the hardware
  • Followed simple directions on Comcast’s website about replacing a modem, then manually navigated to the Comcast website they specified, entered my Comcast account number and street address and in a couple minutes I was fully activated, including two different phone lines.
  • The first ID’s on the box were different than on the modem and didn’t work!
  • The first ID’s on the box were different than on the modem and didn’t work!
  • Read remaining 44 reviews for address

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account numb

Reviews around account numb (3.18 of 5)

  • All you need is your Xfinity information - account number and login and the information off the bottom of the unit, Serial number, MAC Address the model number and your phone number
  • make sure you record your cable account number, phone number (associated with the account), username and password prior to disconnecting the old modem.
  • Install was the quickest I've had except had to be transferred to get phone line to work as it was still registered to the old modem.
  • Finally I told the tech to just install a modem off his truck and viola everything worked as it should.
  • They just needed my account number and the MAC address of the new modem
  • Read remaining 32 reviews for account numb

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packet loss

Reviews around packet loss (3.04 of 5)

  • I WOULD NOT BUY THIS MODEM AGAIN, AND WOULD STRONGLY RECOMMEND AGAINST ITS PURCHASE.It’s always difficult to say if a device providing poor connectivity is due to the vendor (e.g. Cox, Mediacom, etc.) or the hardware
  • I WOULD NOT BUY THIS MODEM AGAIN, AND WOULD STRONGLY RECOMMEND AGAINST ITS PURCHASE.It’s always difficult to say if a device providing poor connectivity is due to the vendor (e.g. Cox, Mediacom, etc.) or the hardware
  • I plug the LAN cable to my Router and everything work as it should.
  • The first ID’s on the box were different than on the modem and didn’t work!
  • So happy that I ordered this, my internet now works as it should thanks to this
  • Read remaining 46 reviews for packet loss

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time

Reviews around time (2.46 of 5)

  • Had a difficult time setting up when calling spectrum to activate the modem.
  • I had to reset the modem all the time, sometimes 5 times a day because we'd lose connectivity
  • This is the 2nd one I have had, this time it stopped working after 19 months.
  • Support time to authenticate/register modem while on my cell phone took about 15 min.
  • I am a xfinity triple play customer and not happy with the rental modem provided and have a hard time to find a good modem to support phone
  • Read remaining 78 reviews for time

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power

Reviews around power (2.12 of 5)

  • It kept locking up on me and required a hard (power cycle) reboot to reset it.
  • Lost power once and when the power came back phone, tv and internet all did too.
  • The only negative is a huge external power adapter, located directly on the plug
  • My old Modem/router still worked, just wanted better connection and power
  • If you accidentally lost power or unplugged it, you would have to move it to another room
  • Read remaining 13 reviews for power

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hour

Reviews around hour (2.09 of 5)

  • NETGEAR tried to assist but a really difficult to work with representative spent a few hours trying to help without resolution and then tried to blame our router which has always worked and then tried to sell us a $120/year plan to help us win our router
  • This time, it took support an hour to determine my modem is dead, then proceeded to blame my ISP.This is my last one
  • Got this product in June and hooked it up and didn’t realize after 3.5 months that it was the modem issues I was having, I spent countless hours on the phone with Comcast and had 3 techs sent out and the last tech swapped out my modem with theirs and it works perfectly, so much time wasted
  • In my darkest hour, I considered smashing the modem and returning to my Doscis 3.0 device
  • The out of box instructions did not work with xfinity, it took over 24 hours and multiple calls with their outsourced tech support for the modem to be recognized and come online
  • Read remaining 22 reviews for hour

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reset

Reviews around reset (1.95 of 5)

  • The product was confirmed dead by my ISP technician who did trouble-shooting on the device including a hard reset.
  • I went through all the trouble shooting, did a hard reboot/reset on both my modem and router, still nothing.
  • There was one connection problem with Cox a few weeks ago that required another hard reset with the
  • It was not a Spectrum issue, as my neighbor's internet remained online throughout the issues with zero interruption (also Spectrum).I tried everything: software reset through the web portal, hard reset from the unit, etc
  • I like that it has a physical power switch on the back for easy resetting (not that I have to do that very often)
  • Read remaining 21 reviews for reset

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model numb

Reviews around model numb (1.85 of 5)

  • I will update this when/if necessary and I will also list the router model number when I get a chance as well
  • Feels good to finally ditchethe equipment rental fee :D!
  • All you need is your Xfinity information - account number and login and the information off the bottom of the unit, Serial number, MAC Address the model number and your phone number
  • They checked the model number and we came to realize that this model only supports UP TO 300 mb/s!!
  • Great módem, easy instalation and great technical support
  • Read remaining 10 reviews for model numb

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connectivity issue

Reviews around connectivity issue (1.67 of 5)

  • But I can already tell it's working faster than what I had before, and I have no more connectivity issues!
  • They checked the model number and we came to realize that this model only supports UP TO 300 mb/s!!
  • The one we went and bought from Best Buy (exact same modem) works just fine, with no connectivity issues
  • I had to restart it to fix internet connectivity issues
  • The next weekend all my TV’s stopped working because they needed to be re-activated
  • Read remaining 40 reviews for connectivity issue

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intel

Reviews around intel (1.44 of 5)

  • DPC3941T did!So far so good!
  • No intel puma chip like those in CM700,CM1000.
  • I want to avoid Arris/Motorola cable-VOIP-only modems, which is what I need, due to the prevalence of the defective Intel Puma 6 chip in many of those devices
  • It has the problematic, "Intel Puma 6," Goole it to read more
  • (The other is the Arris T25, which has the defective Intel Puma 6 chipset.)
  • Read remaining 12 reviews for intel

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drive

Reviews around drive (1.38 of 5)

  • I was told that upon rebooting after this reset, the new drivers would be downloaded and there would no longer be the USB hard drive issue
  • By the way, the issue with not recognizing the hard drive seems to be a long standing one with NetGear modems.5/14/2018Amazon sent me a replacement NETGEAR Nighthawk router
  • This requires further reboots, until ultimately, it sees the hard drive
  • However, after a day or longer, it either no longer sees an attached USB hard drive or it states that readyshare is ready, when, in fact, the hard drive is not accessible
  • Feels good to finally ditchethe equipment rental fee :D!
  • Read remaining 7 reviews for drive

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phone numb

Reviews around phone numb (1.26 of 5)

  • After searching the Netgear site for 20 min to find a phone number to call support (sounds crazy but true
  • Great módem, easy instalation and great technical support
  • You'll first have to log a case, and then the phone number is revealed
  • Finally called them, but instead of connecting to a tech, they want your phone number, email address, they want to create your account with their company.
  • It was difficult to find a phone number and then they were difficult to understand.
  • Read remaining 10 reviews for phone numb

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