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It was difficult to find a phone number and then they were difficult to understand.
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Called Netgear (second time), spent an hour, nothing, so I gave them my phone number and they said a "Senior Technician" would call me that night
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After searching the Netgear site for 20 min to find a phone number to call support (sounds crazy but true
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You'll first have to log a case, and then the phone number is revealed
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Finally called them, but instead of connecting to a tech, they want your phone number, email address, they want to create your account with their company.
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And without active internet, it is difficult to find the support phone number
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I got around this by changing my DNS to OpenDNS's free DNS service, and monitoring website traffic there.- Does not support the ability to specify DNS in IPv6; only IPv4.- Finding the actual tech support phone number is quite a feat
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I called the next day and they have blocked my phone number out because they say this item was purchased previously and no longer has any warranty
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All you need is your Xfinity information - account number and login and the information off the bottom of the unit, Serial number, MAC Address the model number and your phone number
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Great módem, easy instalation and great technical support