After hours with tech support, it seemed to receive a signal but it couldn't get to the router

I received the Netgear AC1900 follow all set up instructions....call Comcast tech support...only to find out the unit was showing up on a customers account and could not be activate

they informed me they need me to pay for trouble shooting ie, Tech Support, and beyond that they cannot do anything to fix

I will be getting rid of this trash piece of equipment and buying a less expensive device that will actually do what it's supposed to, from a company where I can get adequate tech support when needed

Cable modem works well get great speed install worked out pretty well had to call tech-support to to three times got disconnected on the conversation because they believe their tech-support is in India, they did help

My only gripe is mediocre tech support.

Despite all of this, the tech support rep refused to help me or stand behind the reliability of NETGEAR's product

I hit a bit of a snag trying to get it activated because their tech support kept telling me that it is not certified and will not work on business class

Finally attempted to connect modem thru tech support of ISP

Tech support said they'd never seen this router before

Tech support not rated because we didn't need it.

So, we paid $250 for basically (or as Netgear tech support put it) a "dumb" plug-n-play modem that can't really be controlled by Xfinity (or yourself), other than RESTART and REFRESH, for which you have to call in to initiate

According to Netgear tech support this product is refurbished and only has a 3 month warranty.

Tech support with barely intelligible accent suggested a solution unacceptable to the ISP

It was really easy to install and would have been super easy to get up and running with tech support if it were compatible, so I give it five stars.

It has a very strong WiFi signal, and tech support is excellent

First I want to say that Netgear's Tech Support is phenomenal

the tech support guy from my ISP said he would be shocked if it was my modem since I'd only had it a year

Also I didn’t contact tech support so NA there

The CM500 is faster, does not have to be reset every week, easy to get into to change the Password and great tech support.

There is no wifi on it however so you will need a router (which you should anyway).I did not require Tech Support so I cannot comment on their support.

Now, if you had netgear tech support you will know their tech support has something to be desired with the heavy accent from their support staff

A small problem on start up was quickly remedied by tech support

Mind you, I had to read through the instructions twice and had to call tech support before I was done, but for me it was quite an accomplishment

Spent 2 hrs on the phone with tech support and could not get a return address

After initial setup, tech support was fee based and unfriendly.

Restarting the modem does not help, either using the power switch, or by having Xfinity do it thru an automated phone call, via tech support, or thru their

after spending about an hour on the phone with the very nice tech support person, i ended up being told that it's not supported and i had to plug my old modem back in.disappointing but i'll make sure to do more research next time.

Cable tech support took 12 separate phone calls and countless hours to get it right

Call COX and use their tech support to put the modem S/N and MAC into their system

I have been paying for a 200 mb connection as I have multiple smart home devices, TV’s phones, tablets and the like, with the older modem I could barely reach 80-90 mb download speeds, the TV’s were always buffering, it was very frustrating, after multiple tech support calls to Spectrum with no resolution on the speed of the modem, and a bit of research, I decided to buy the Netgear CM 500, I installed it, called

I didn't even have to call tech support and read them my MAC address

I had a learning curve to get it awet up with a rougher and Netgears Arlo camera system but their tech support got me through it and all

Netgear tech support indicated it was not provisioned properly

Netgear wanted to charge me for tech support and now I have to pay to ship it to them for a replacement

Bolted right up no tech support needed!

I called tech support and while waiting things came online fully by themselves.

I can't comment on tech support since I've had no reason to call for support

As usual the swap was easy as you simply phone tech support and tell them that you have a new modem.

I did not rate Tech Support because I did not need it

At first we thought it was our provider, they sent a tech support and said our modem wasn't working

Had to talk tech support and they were good with help

but i was on the phone with the cables tech support who couldn't tell me whether or not the problem was my modem or their line (like always)

I also haven't needed to contact tech support, so I won't provide a rating for that either, as it was a very intuitive and straightforward process.

Needed tech support because I had a Comcast phone modem and would not allow self set up.

Their tech support told me I need DOCSIS 3.1, which is why I purchased it, but once I tried it and found only poor quality connection speeds, their upper level support told me that they don't actually work with DOCSIS 3.1

You can reach Netgear tech support either.

The Amazon agent patched me through to allegedly a NetGear tech support person

After 3 hours on tech support with Comcast, it was determined that the modem was bad.

We refused to pay the fee and the tech support sent us a file via email to walk a tech-literate person through troubleshooting

Look forward to many years of service and good tech support.

Despite all of this, the tech support rep refused to help me or stand behind the reliability of NETGEAR's product

Tech support was good once I could actually get someone, but pairing with their own nighthawk router was a nightmare!

Tech support is awesome.

I had to call and have it manually-provisioned by their tier-2 tech support, but it was a quick process and they got it up and running in about 20 minutes for me

I called Netgear Tech support, and received a less than acceptable response

Netgear only offers 90 days of tech-support for free and then you have to pay a monthly fee

Compatible with many companies, and great tech support from Netgear

We had an issue with it after 5 months that required a call into tech support

When you contact Netgear and they force you to work with their (foreign) tech support they will conclude that the problem is either your internet provider (mine is Xfinity) or your router (I tried two routers one that I know works from another setup that I have and a brand new Google Nest Mesh Router).

I left the wifi rating unchecked because this falls outside the specification of a modem, and the tech support is also left blank because I've not had the need to call them.

My only gripe is mediocre tech support.

Called tech support, gave them Mac and worked immediately.

Through Netgear tech support, I found out it is not due to hardware issue, it was due to loss of information from ISP (Spectrum)

I do wish tech support was available after a year.

After spending 3 hours with NetGear on tech support they finally dropped the pearl that "..your router must be broken."After dismissing them, plugging back the old modem, calling Xfinity again (..and, voila, having the modem up and running in literally 2 minutes...

Netgear claims that this modem (CM400) supports up to 340 Mbps on the product box and their website and even after a phone call to their tech support today they repeated the same thing

When I called the tech support number I didn't have to wait in a que and within a seconds I was talking to tech person which I was impressed with

The 3 stars for technical support was only given since I have not had to reach out to tech support for any issues

whereas complimentary "tech support" is provided by NETGEAR for only 90 days from the date of purchase

Multiple calls to tech support at Comcast

I wasted an entire day trying to set it up and hours on tech support

I made multiple calls to Spectrum tech support

I called tech support for netgear and they were quick to reach, friendly and helped solve the problem.

very easy to install, great wifi signal, and excellent tech support if needed

very easy to install, great wifi signal, and excellent tech support if needed

I had to call tech support and was easily guided through my situation ( due to my lack of tech skills

During the install there was a minor hiccup where the device wouldn't connect to the cable network, after contacting Netgear's great tech support, the issue was found to be an issue with Cox (who had originally blamed it on Netgear), and they gave me the exact error code to give back to Cox

It took me 4 phone calls to tech support

router broke after 1 year of use, tech support is absolutely useless

Netgear has overseas tech support that is terrible.

Finally one of Spectrum tech support team fixed my issues

Even if it does, and we got a defective unit, a two hundred and thirty dollar modem that took 6 hours of tech support to simply fail miserably at being a modem is probably not worth your time

Stopped working after 11 months, couldn’t get through to tech support

Set up went fine as did initial tech support

Even the tech support had no idea what I was trying to get fixed.

Netgear tech support is phenomenal

Even Spectrum tech support could not solve my issues

Tech support refused to answer the simple question and instead made me run through a series of resets and reboots only at the end to confirm that the blinking power light was an issue.

Tech support ended a month ago so now I have to pay to figure out what’s wrong??Waste of money, would not recommend to anyone using Optimum.

Tech support refused to answer the simple question and instead made me run through a series of resets and reboots only at the end to confirm that the blinking power light was an issue.

Even Spectrum tech support could not solve my issues

That being said, with help from tech support, I was able to connect to a COX network as they have similar models which they offer

I liked the tech support I received setting up my modem

After over an hour on the phone with Netgear tech support i was told it is a hardware issue and they will ship my a new one

I got around this by changing my DNS to OpenDNS's free DNS service, and monitoring website traffic there.- Does not support the ability to specify DNS in IPv6; only IPv4.- Finding the actual tech support phone number is quite a feat

Decided to call up tech support and, big surprise, I have to pay them for an “extended warranty” before they would help me

I spent multiple hours on the phone with Comcast before I finally got tech support, and did a 3 way call with Netgear..

But after greeting the tech support and explaining my problem, I was simply hung up on

Love the quick connection to tech support, super fast!

I will say Netgear tech support has been pleasant once I get through the queue, but I've been on hold 30 to 60 minutes each time I call and then another 30 to 60 minutes troubleshooting.

I got on the phone to Netgear and spoke with one of the very knowledgeable tech support engineers

router broke after 1 year of use, tech support is absolutely useless

I needed tech support to get it going.

I then googled this issue and found multiple threads discussing that this is a common problem with this device and that most people end up in my same position with no solution due to no free tech support after one year

no tech support calls required!

Tech support had already closed the ticket and I had to go through the reset process again with the same non results

Ended up calling tech support and they said it was most likely a bad modem....

t has issues but this one couldn't solve the issue as well

n’t disappoint either

DPC3941T did!So far so good!

n’t had any problems at all.

The rented device was still showing up on my account and that is why my tv’s stopped working

I WOULD NOT BUY THIS MODEM AGAIN, AND WOULD STRONGLY RECOMMEND AGAINST ITS PURCHASE.It’s always difficult to say if a device providing poor connectivity is due to the vendor (e.g. Cox, Mediacom, etc.) or the hardware

We use ours with the Orbi router and it’s very nice being able to turn kids WiFi’s on and off or use the timers and parental controls.

The first ID’s on the box were different than on the modem and didn’t work!

The next weekend all my TV’s stopped working because they needed to be re-activated

They checked the model number and we came to realize that this model only supports UP TO 300 mb/s!!

t has issues but this one couldn't solve the issue as well

n’t disappoint either

DPC3941T did!So far so good!

n’t had any problems at all.