The few questions that are needed to set this up for my local VDSL service I just asked the tech support from my local internet provider

I will admit Netgear tech support was difficult to understand, but ultimately, I believe it was AT&T that got me up and running despite telling me they don't troubleshoot 3rd party routers

but since they only give tech support free for 90 days i need to pay 139.00 for one year of tech support

but since they only give tech support free for 90 days i need to pay 139.00 for one year of tech support

I opened a tech support ticket... they communicate via email.

Netgear won't give you a replacement router unless their tech support confirms that it is a hardware issue

We did what tech support told us, then they tell us, NO your modem should not be updated

Called Tech Support after troubling shooting for several hours during at lease three calls it was determined by

I downloaded the online user manual, and searched the NETGEAR tech support website for answers, all to no avail

I should know, with the stupid phone line issues I set it up a zillion times on my own and with various tech support

Luckily, I have some background in tech support or

Then I found out from my 10th+ tech support rep that the firmware installed has a bug that disables the DSL port

What's worse, even if the router is in fact defective, we will not be able to exchange it under the 1 yr manufacturers warranty without first paying the tech support subscription fee to determine over the phone that the unit is defective

I spent two hours on two separate occasions with an overseas tech support agent from NETGear and still no joy

I emailed tech support for clarification about the WAN port and their response was prompt, polite, and direct.

"There's a rootwad gnarled up in your phone line inches below the ground, dummy!"Tech support: not so much

The tech support rep was very pleasant and professional

Didn't even need to call for tech support

Connection requires a phone call to NetGear tech support

Searched the net, got with tech support, works for a while, then goes into it's,

They say you have a one year hardware warrenty but after 90 days you have to pay the subscription for tech support in order to prove its a hardware problem.

Multiple phone calls to Netgear Tech Support and my ISP resulted in the decision to return this modem.

I then called tech support at Netgear.

I will admit Netgear tech support was difficult to understand, but ultimately, I believe it was AT&T that got me up and running despite telling me they don't troubleshoot 3rd party routers

Netgear tech support unresponsive, un-knowledgeable, and inept.

Went through tech support, we were told to update the modem, went through netgear prompts on their website, did the update

With all the cheaper routers out there, I was basically forced to buy this one at Best Buy today, as they claimed the router I was told to get by my phone server was "obsolete" even though the tech support person looked it up online for me and

Netgear tech support unresponsive, un-knowledgeable, and inept.

Netgear tech support appears to be virtually all online manuals.

If you are outside the 90 day tech support window it will cost you $150 to get that tech support.

A GREAT Combo Modem & Router, can't say the same for Tech Support, after returning the first one I purchased Jan,31,2016 it stopped working.

As I sit here typing on the keyboard, the download speed is 19 kb/s, EVEN SLOWER THAN THE RAGGIDITY DEVICE