Easy set up, good tech support.

tech support will have you reset your dish and everything but a google search will confirm it does not allow it to connect.

Managed to find a tech support number after scouring the internet for one, and finally called the company in January

Netgear tech support was unable to tell me how to make it work

Called tech support and they generously offered to sell me technical support to in order to use the 1 year manufacturer warranty.

a way better tech support and warranty 150$ router i bought 8 months ago is trash netgear support sucks

Tech-support guy wanted to charge me an additional $149 for firewall in order to install this router

I SPOKE TO NETGEAR TECH SUPPORT FOR ABOUT AN HOUR AND WAS TOLD THE

Netgear tech support was useless and is not transparent on the loss of Parental Controls with latest firmware

Tech Support tried to be helpful, but ultimately it was trial and error to figure it out

Tech support was probably one of the most frustrating experiences I have ever had

Excellent choice, plus I have purchased the tech support.

Filed ticket, obtained tech support number, called and they couldn't hear me or I couldn't hear them.

tech support could be more helpful.

Netgear’s tech support is inept at best, condescending and rude at worst

Tech Support - again 90 days is not long enough Tech Support and they want $100 for a years additional Tech Support.

Tech Support - again 90 days is not long enough Tech Support and they want $100 for a years additional Tech Support.

TECH SUPPORT USELESS

The tech support was a little difficult to understand because the person was from another country than the US and had a strong accent.

No review on tech support because we have not needed them

Tech support is trying to help but already spend over 4 hours, yet no change in WiFi signal

I went through tech support and reset the unit multiple times,

Tech support demanded $89 for a 6 month service contract to assist in diagnosis.

There is 0 tech support and nothing to do but return it

The tech support via phone was not very helpful to set up my router correctly, they just followed the standard checklist and pushed to register the device.

Oh, and tech support was not easy to access--I watched Netgear's videos and read the FAQ but couldn't find anything about firmware not downloading successfully

3 months of use and house of tech support with netgear

Tech support speaks limited English and did not solve problem.

I was going to return this but will probably keep it .Another week gone by, and still no response for Netgear tech support

Had to call tech support to fine tune and optimize channels which helped it live up to its claims.

I'm just mad that I've had it less than a year, spent multiple hours on the phone with tech support and it still doesn't function correctly

In addition, the tech support was poor, and when I tried to escalate my complaints I was promised a callback within an hour

No tech support need.2G and 5G.Excellent product.

After 3hours on the phone with NETGEAR tech support- if was able to broadcast WiFi less than 20ft

Tech support really difficult to get to.

Tech support was great for getting me finalized and running with my connections

After hours of trying to get this router working with the help of tech support it still isn’t working

Called tech support and discovered they only provide 90 days of tech support for free.

and I could not get any tech support

I called and tried to speak with tech support, to no avail.

Did not rate tech support cause there is no issue or need for me too

You have to pay $70/year to get tech support.

Tech support is outstanding

Tech support was inquisitive in their initial response to the setup

I tried every possible fix listed on Netgear forums, and I'm tech savvy, nothing worked and because it had been more than 3mo Netgear would only help me for another $130 to extend the initial 90 day tech support window

the Addition of Gear-head support is a must and the tech support is prompt and knowledgeable

I even changed the 5G wireless channels, restarted the router and modem hoping this would fix my issue, not!I didn’t call Netgear tech support because I’m a technical person myself

We called tech support and the rep said they could see the issue and easily fix it but would not tell us anything unless we paid $89 for a new 6 month warranty (the same price I paid for the router with a one year warranty in the first place).

Setting up the R9000 was easy enough the problems started when the R9000 kept shutting off my security cameras called tech support but they are about as useful as used toilet paper

After the 90 days you have to pay $139.99 or $229.99 to extend the tech support for one & two years respectively

At this point, I did box it up and prepared to return it to Amazon, when my boyfriend decided we should try to seek an independent tech support solution.

Netgear tech support still hasn't responded to emails after a week of opening a ticket

i talk to tech support

Other makers provide longer Tech Support after purchase.

The router interface is easy to use and the free tech support that comes with the first few weeks of registering a new product is very helpful as well

Tech support really difficult to get to.

It is likely a marketing ploy to get you to pay for their additional tech support services (Wonder why they'd need those)

I'll parrot on here what others have said, charging for tech support after 90 days is an atrocious business practice and the reason I deducted a star

Our IT called their tech support, no support

In addition, the tech support was poor, and when I tried to escalate my complaints I was promised a callback within an hour

A 2 on the Tech Support because they were absolutely no assistance on a couple items.

They try to make you agree to pay for their tech support IN CASE the item's issue "isn't their fault

Tech support speaks limited English and did not solve problem.

Over a 4 hour time frame, I spoke to 3 separate tech support people.

It's fast, easy to set up, and tech support is amazing.

I called Netgear's tech support, and the nice lady who helped me, boosted all three signals as high as they will go, and helped me bridge it from my modem

Tech support knows set up

have problems with it wouldn't buy this produce again tech support sucks

Registered product to access tech support, logged in, computer said product wasn't registered, tried to register again, computer said product has already been registered... logged in, it worked

the only information i coulee et for tech support was to go on line, no phone number

Okay, one more time - because HEAVEN FORBID there’s an actual user manual in the box or a phone number for Netgear tech support - same result

The tech support was a little difficult to understand because the person was from another country than the US and had a strong accent.

TECH SUPPORT USELESS

Tech support can’t do anything now because it’s pasr the time frame

But loses WiFi constantly and tech support is no help at all

Netgear’s tech support is inept at best, condescending and rude at worst

Anyway, I never contacted tech support, the management software they provide is decent and helpful, and overall I loved this router until it crapped out on me.

Router software, as determined by Netgear tech support, was defective.

Netgear tech support was useless and is not transparent on the loss of Parental Controls with latest firmware

Didn't give any stars to tech support, because I haven't had to use it!!!

Called the netgear tech support hotline and got absolutely

I tried trouble shooting through internet searches, since tech support has to be purchased, and never found a solution

I did not need tech support

At first I was blaming my internet provider but after numerous factory resets and phone calls with tech support, it's definitely an issue with the router

but if you need tech support for any reason, be prepared for a very long hold.

Haven’t had to use the tech support yet but otherwise this router hasn’t let me down.

this one is difficult with only 90 days of Tech Support offered based on purchase date.

Didn’t need tech support.

Called tech support and had a language barrier but managed to somehow communicate with the woman on the other end of the phone after waiting for over 2 hours on hold at midnight EST!

I can't review tech support because it was so easy to

Netgear tech support was unable to tell me how to make it work

Didn't need tech support.

I've been in tech support and we always had the setup program available to walk customers through their problems

When I contacted netgear they told me the tech support is only for 90 days and mine is expired and offered me two plans to extend the tech

Who would spend $50 on support for 15 minutes on a $87 worth router!!Finally, if you are looking for a great router with great internet speeds and no need to contact tech support, then go for this

Automated Tech support then hung up on meUpgraded for an early airport express

Tech support guy left a phone message late at night and then disappeared

First-level Netgear tech support was handled by an offshore call center, and I had to get a determination that the router was defective from a US-English-speaking supervisor.

I contacted tech support and the technician immediately wanted to remote into my computer from a site outside Netgear

Spent over an hour with tech support and they could not help me

I saw the other reviews with horrible tech support that you have to PAY for outside their ridiculous 90 day window

and I asked the netgear to cancel the extended tech support contract and refund my

Netgear tech support is awful

Tech support said I had to pay for return shipping and that it would take a week turn around time to get new one

I’ve had to deal with tech support six times already

I spent 4 hours on tech support and reconfigured things down to the frame sizes without significant improvement

Had an issue about 2 months into use that was resolved by Netgear free tech support available during the first 6 months.

A month gone by and still no response for Netgear tech support.

Called tech support and they told me I'd have to pay for assistance!!

Spend several hours on hold and speaking with tech support-both my internet provider and netgear

I don't know about the tech support, because I did not need any.

Tried to contact tech support for help.

For any one who will buy netgear router be aware if you will have any problem with your router after 90 days you ran out of luck and you have to pay at least $139.99 to extend the tech support for one year and if they can fix the router they will send you certified one!!!!!!!update: when I visited my credit card website I discovered that netgear charged my account for $201.08 instead of $139.99Update July 17, 12019

I haven't had to use tech support yet, so I'm not too sure about how well that works, but everything else is great.

Have not had to contact tech support, do to how easy it was to set up, even without a smartphone.

Haven't had any need for tech support.

They only provide tech support for 3 months from the date of purchase

You pay $229.99 to extend the tech support for two years for a router selling now for $208.91!!!

Well worth the money in my eyes for me to not have to serve as tech support so often.

Tech support was helpful when I chatted with them

Had to call tech support as instructions did not work nor did ask the community

no tech support neither, if you google update firmware netgear stop

I called tech support only to find out that you have to pay for support after your 90 day warranty is expires

Worked with Netgear tech support at least a dozen times until they gave up and gave me an RMA number.

Didn’t have to use tech support .

Netgear does not provide free tech support after a year, and to pay for support would cost almost the same as the router

Tech support tried to charge my mom $90 to tell her to press one button.

Their tech support is non existent and when they finally make themselves available are extremely unhelpful

so I can’t say anything about the tech support

Thus I spent roughly 2 hours with tech support (45 minuted of which was just being on hold)

The live tech support for setup of all devices was outstanding

-I didn't rate Tech Support because I haven't had to use them.

Netgear tech support is awful

Router worked good until update clicked on the update router won't turn on flashing tried factory reset looked at utube videos nothing works and wanted to call tech support but seeing how i bought it around 8 months ago warranties expired and in order to call tech support its like a hundred$ google hub

Tech Support will help if you don’t.

So I’m not going to rate tech support

I spent several months off and on with Netgear tech support to no avail.

No need of tech support.

Automated Tech support then hung up on meUpgraded for an early airport express

Tried to charge $140 for tech support since it was after 90 days of purchase it registeration.

Fixed all the bandwidth steering issues that came with AT&T’s terrible DSL modem.

n’t had any problems with

Easy set up, manages all of our family of 5’s devices well (13 in

the kids ex ox, three smart TV’s, MacBooks, iPads, and a Desktop, our old router was crawling

It works great with our Echo Dot, smart TV’s, Firestick, laptops, Kindle, and cells

This is my second nighthawk and o have not had a problem with any of them

Fixed all the bandwidth steering issues that came with AT&T’s terrible DSL modem.

n’t had any problems with