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I ended up connecting the router to my computer and that worked
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The bad router was just about as expensive and this one is SO MUCH BETTER!Easy to install-easy to use-lots of bandwidth!!!!
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If you can't afford those crazy routers and wi-fi extenders that you see all over YouTube like me, this product is going to be up your alley
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I was told by tech support, that I needed to call Time Warner and have them send me the right router.
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It did not work with my Verizon Fios Quantum router.
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I was told that my router was the ONLY one not supported.
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The router had difficulty sending the signal around two rooms, a hallway and a fireplace
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This router worked for a week then it stoped working