I had to reset my frame as it lost contact with my wifi

I contacted support as the image froze at times, and Brian in support gave me simple instructions and checked in every day until I said it was update and working.

I contacted support as the image froze at times, and Brian in support gave me simple instructions and checked in every day until I said it was update and working.

When it completely froze I contacted Nixplay Support and received very detailed instructions how to start to solve my problem PRACTICALLY IN THE MIDDLE OF THE NIGHT within minutes of my email

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Not only did he solve my issue and show me how to do what I needed to do, but he followed up several times afterwards to see if everything was working as it should.

Confused as to why a simple feature would not be included I found the forum linked below

He was able to make that clear, as well as how to make sure my parents saw the last pictures first, without having to scroll through them all to see the new ones.

Everything worked just as he described -- and I am back enjoying this wonderful frame -- seeing all the great pictures of my grandchildren and family

It seems to show either one or the other as opposed to jumping to my movie files after finishing the photo slide show [on the SD card as well as in the cloud].

and we just sit and smile as we watch.

and I was mystified as to why some of the photos were rotated 90 degrees.

Friendly, knowlegable and patient with me as we fixed the problem!!

Set up is not as easy or as self explainatory as you would like

Unable to hang as it must be attached to charger, no rechargeable battery

Customer support gets an "A" in my book.

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