I have had a few issues with the frame freezing.

I was having trouble with my frame freezing on one photo.

I was having some trouble with the frame freezing, and I emailed Nixplay

Great customer service from Marian troubleshooting frame freezing!!

I recently had an issue where the frame froze

Pros - Picture quality is good, app for uploading pictures from phone is easy to useCons - Frame freezes daily and the only way to unfreeze is to unplug

I had a small issue and the frame froze.

Good frame had an issue with frame freezing but helpful customer service rep Joe was able to help resolve the issue

, Alex Mendoza was a great help when my frame froze and helped me solve the problem in a few short minutes

Not only did he solve my issue and show me how to do what I needed to do, but he followed up several times afterwards to see if everything was working as it should.

Confused as to why a simple feature would not be included I found the forum linked below

He was able to make that clear, as well as how to make sure my parents saw the last pictures first, without having to scroll through them all to see the new ones.

Everything worked just as he described -- and I am back enjoying this wonderful frame -- seeing all the great pictures of my grandchildren and family

It seems to show either one or the other as opposed to jumping to my movie files after finishing the photo slide show [on the SD card as well as in the cloud].

and we just sit and smile as we watch.

and I was mystified as to why some of the photos were rotated 90 degrees.

Friendly, knowlegable and patient with me as we fixed the problem!!

Set up is not as easy or as self explainatory as you would like

Unable to hang as it must be attached to charger, no rechargeable battery

Customer support gets an "A" in my book.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

purchased this frame for my great aunt so family can send her pictures via e-mail - works great