and I give the exact model number and get an answer with pictures showing a completely different remote, a rectangular thing

my nixplay seed model number w10a Was able to set it up and download all my pics to the nixplay

One piece of advice for Nixplay: Since the first question asked by the support staff is what's the model number, put your model number on the unit for those of us who never keep the documentation.

purchased this frame for my great aunt so family can send her pictures via e-mail - works great

so knowledgeable thank u