After 3 phone calls, 3 very nice and helpful customer support operators, and 3 incorrect shipments, they determined the wrong part number was in their system and then then issue was resolved immediately.

Waiting on customer support now

Horrible purchase, but even more horrific customer support

Horrible purchase, but even more horrific customer support

NordicTrack should have had this fixed in the 1st week! 0 of 5 stars for NordicTrack customer support they should STAND BEHIND THEIR PRODUCTS, not tell the customer to do their troubleshooting and fix

When I contacted Nordictrack customer support, they requested a video

Either way, I would say the customer support alone makes this product not worth it

After an hour on hold I got a very friendly customer support specialist on the line

Either way, I would say the customer support alone makes this product not worth it

The customer support said they would replace the console insisting its a h/w problem.

n’t work (defective).

n’t work (defective).