This model sounds more like a harp and less like a guitar than models with say, a maple top

There were several other models I was looking at purchasing, but as a beginner with this instrument, I don't think I could have picked a better model.

I contacted Butler Music right away, and within 24 hours, I received an email from Andy with a sincere apology for the mix-up and a tracking number for the correct model (along with a return shipping label)