During the installation i broke Ethernet plug, but customer support was not helpful, so I had to fix myself

Initially I had some trouble setting up the FTP part but their customer support was very responsive and we solved the problem within a few days

ReoLink's customer support is outstanding and I have no problem recommending this camera for the

So far I am extremely happy with both cameras and their customer support.

Their hardware is awesome but their customer support is absolutely the

Reolink continually works to make improvements to their software and camera firmware

Reolink has been very supportive of their product and despite the camera not having the wealth of settings that my Hikvision or Dahau cameras have, it's a great value from a price standpoint

Have usex with Tiny Camera Pro as well as the Reolink app.

I had one minor issue with a firmware update on one camera and the Reolink support staff helped me resolve this very quickly

Reolink did finally respond and after a few failed attempts at correcting the problem they acknowledged that the current firmware has a bug and they will issue new firmware on a few days to correct the problem

Setup was extremely easy both with Reolink app and Security

I cannot say how easy the setup is and how great of a system Reolink offers.

Very easy to add cameras by scanning the QR code on the camera the setup is a breeze

returned for refund, was getting hot, shutting off, email setup impossible, web based GUI sized wrong could not access pull down menus, motion detection screen so small hard to click boxes of area to cover, etc.

Setup is easy, as I have a DHCP server and set a reservation from the cameras.

Reolink has been very supportive of their product and despite the camera not having the wealth of settings, it's a great value from a price standpoint

A great camera; and ridiculously good value for the price

Overall, this camera is good value for the money, but I hope they improve their Mac support.

Reolink has been very supportive of their product and despite the camera not having the wealth of settings that my Hikvision or Dahau cameras have, it's a great value from a price standpoint

This is a great camera, and an excellent value for the price

Have usex with Tiny Camera Pro as well as the Reolink app.

Otherwise, very easy to setup, the app works great on the phone

The software that came with the camera works fairly well, and the app that I downloaded on to my ipad works well also.

The software that came with the camera works fairly well, and the app that I downloaded on to my ipad works well also.

I found the TinyCam Pro mobile app has image lags due to dropped packets thus making use unbearable.

Small, good resolution, VERY EASY to install and get connected.

Outside of Sighthound the camera works fine and the resolution is good as well as

Compared to the cheaper, lower resolution cameras they were going to

The url-link to the main RTSP stream is broken, only the poor resolution RTSP substream works (IOW, the

The picture quality, resolution, contrast, color depth, motion fluidity, network transfer performance, stream responsiveness, and reliability we all substantially inferior to the Amcrest

Does not look or feel like a cheap product

Simply amazing product, customer service and price!!. NOTE

Very good product for the money, in my experience so far..

Unfortunately, their products are simply not very reliable

Misleading promotion condition for Reolink Keen product

All work perfectly, software/firmware are updated often for improvement, works great with BlueIris

Professionally I have worked with Axis and Arecont cameras (too expensive for home use).

The provided software client works really well with the camera and is easy to setup

This camera has been working great since i installed it.

All work put in to the situation leads me to discussion of Reolink cameras not supporting iframe to the detriment of auxiliary security software

I'm really happy with the image quality and ease of setting this up.

With full 1080p resolution, you can see clearly and not worry about blurry images

This has a decent image to it and will work fine for the casual user.

This has a decent image to it and will work fine for the casual user.

15fps at night can be achieved (I contacted Reolink to learn this), but it's not worth changing the default parameters as the image is then pretty bad.

I tried contacting Reo-Link using their e-mail support link but two different attempts resulted in returned emails as undeliverable

overall I happy with this product has been mounted in my porch and working great!!------------------------UPDATE---------------------------------------7/15/16Ever since getting it

I had high hopes for these cameras - such high hopes that after installing the first one I bought a second one... but what a disappointment!The problem really boils down to reolink wanting to sell it's NVR system rather than support 3rd party software - These cameras are completely unable to hold a stable RTSP stream, making them useless for use with any system other than reolink's own system

My biggest disappointment with these cameras and NVR setup is the lag.

overall I happy with this product has been mounted in my porch and working great!!------------------------UPDATE---------------------------------------7/15/16Ever since getting it

i'm keeping their product with faith that there will be another firmware release soon to take care of this playback issue

Update:as of Jan 2, 2017 firmware update fixes the VLC playback issue

Reolink is working on saving .mp4 file directly from camera which will solve playback issue on all players

Is there SSL from the app to where ever my camera is sending video (reolink said secure as

UPDATE #1: I'm going to knock a star off of this as it's completely unacceptable to have a "web interface" and not only require a binary plugin, but to *ONLY* work with Internet Explorer, Firefox and Chrome.

Outside of Sighthound the camera works fine and the resolution is good as well as

Is there SSL from the app to where ever my camera is sending video (reolink said secure as

Even I set it to lowest sensitivity during the night, it won't stop the false alarm

Also, complicated by false alarm, i have to up the interval to much longer (5 min), consequently, no email alerts were sent to me for that long

This would be a five star camera if it works as it's supposed to work

the Reolink IP cam is awesome, the camera has a solid feel and it's built really well

Update: Upgrading review to four stars from two - Reolink responded very quickly to my problems, and after a firmware upgrade, I'm now able to access the camera from a browser on my Mac, as well as the main stream via RTSP url

Is there SSL from the app to where ever my camera is sending video (reolink said secure as

As mentioned in Instructions (download from Reolink site), sensitivity is higher in day due to cam adjustment for lower light conditions, so had to lower sensitivity settings from default - a few bugs checking out the cam did not trigger an alarm, but car lights and other movement do

I do not like this cam too much since I need to reset it once in awhile.

Each of these units are installed outdoors and have maintained clear viewing during harsh weather conditions

Misleading promotion condition for Reolink Keen product

Great performance even under bad weather condition such as raining and dark night

overall I happy with this product has been mounted in my porch and working great!!------------------------UPDATE---------------------------------------7/15/16Ever since getting it

All installations have been outdoors but sheltered under eaves or ceilings limiting exposure to rain and harsh conditions

The configuration page is standard fare, and allowed me to set a static IP and change the admin password

You cannot change the IP address to a static IP so that my NVR can recognize it.

overall I happy with this product has been mounted in my porch and working great!!------------------------UPDATE---------------------------------------7/15/16Ever since getting it

You will also need to use a static IP or dynamic DNS service.7) Be sure to purchase all of the materials you need to do the installation

I set them to send video and snapshots through FTP to a hard drive attached to my router to save on electricity and maintenance

I tried contacting Reo-Link using their e-mail support link but two different attempts resulted in returned emails as undeliverable

overall I happy with this product has been mounted in my porch and working great!!------------------------UPDATE---------------------------------------7/15/16Ever since getting it

I swapped the hard drive and asked then on 3 separate occasions what to do with the defective NVR

They sent me a completely new NVR and instructed me to either swap the hard drive or swap the unit