I called the local service shop, and they had no record of my ticket number, and told me to call the Samsung 1-800 number again and try to get a number that begins with a 4 instead of a 9.I decided instead to write an unfavorable review in the hope that others will be prevented from this hassle

Another rounds of calls, angry exchanges, finally they give me a real ticket number

No creating accounts, phone calls, voice mails, ticket number problems, or anything else

I will not buy a Samsung microwave to replace this one.i am on my 4th ticket number as samsung customer service continues to fail at its basic job of filling out a service ticket or following up on calls.

You guessed it: ECR said the service man must generate a ticket number for new one

I called service center, they said they never saw my ticket number