• Reviews around ticket numb (1.00 of 5)

    Samsung Electronics MG11H2020CT Countertop Grill Microwave, 1.1 cu. ft, Black with Mirror Finish

    • I called the local service shop, and they had no record of my ticket number, and told me to call the Samsung 1-800 number again and try to get a number that begins with a 4 instead of a 9.I decided instead to write an unfavorable review in the hope that others will be prevented from this hassle
    • I will not buy a Samsung microwave to replace this one.i am on my 4th ticket number as samsung customer service continues to fail at its basic job of filling out a service ticket or following up on calls.
    • You guessed it: ECR said the service man must generate a ticket number for new one
    • No creating accounts, phone calls, voice mails, ticket number problems, or anything else
    • Another rounds of calls, angry exchanges, finally they give me a real ticket number
    • I called service center, they said they never saw my ticket number