They were rude, they blamed our ISP at one point despite the incoming internet never being the problem, and they said only network technicians can setup their routers (which we'd need to pay them for, of course).

then my old isp issued one and reaches further!

I hooked up my old router to verify that the problem is not the ISP

I well say this tech support is a joke and if this falls out again in the

I have a solid 5 MB/s connection with the speed increase that results