• Reviews around tech support (4.46 of 5)

    TP-Link Deco Whole Home Mesh WiFi System– Up to 5,500 Sq.ft. Coverage, WiFi Router/Extender Replacement, Gigabit Ports,Seamless Roaming, Parental Controls, Works with Alexa(Deco S4 3-Pack)

    • Tech support must have been handling multiple calls because there was up to a five minute delay after entering response
    • but I had a poor experience with tech support.
    • I have worked with tech support yet found no good solution
    • Did not need tech support or the mobile app.
    • Tech support is even worse and inaccessible
    • Not the kind of knowledgeable tech support companies used to provide.
    • Note: We did not rate the tech support because we have not needed to use it so far.
    • I tried calling the tech support
    • no need to test tech support (which is good) and phone app is easy to use.
    • There tech support is non-existent
    • Sorry TPLink your units were bad, and your tech support was worse.
    • THEIR TECH SUPPORT SUCKS
    • I sent my FIOS router back to them and called tech support and asked them to change my ONT to use the network port instead of the coax port
    • When I contacted tech support they said I should move the other units closer to the primary unit.
    • I don’t have a review for tech support because I haven’t needed to use it
    • I have simply never needed tech support which is why I didn't rate it.
    • But I would not buy this brand again due to what I think is a terrible return policy, plus uneven tech support.
    • Tech support was non existent essentially
    • But I would not buy this brand again due to what I think is a terrible return policy, plus uneven tech support.
    • I reached out to tech support who suggested setting the units to static IP's which does not appear to be possible
    • Didnt need any tech support
    • THEIR TECH SUPPORT SUCKS
    • Can't say anything bad or good about tech support since up to this
    • Sorry TPLink your units were bad, and your tech support was worse.
    • Paid tech support to come over and install
    • Called Tech support.......not much use at all.
    • Tech support is even worse and inaccessible
    • Called tech support with questions about different ways of use and those questions were answered completely.
    • Seeing a couple nuances and will try to talk to tech support about I before making a decision.
    • If you are are the type of person that needs tech support to walk you through set-up, Tp-Link products are not for you
    • Didn't need tech support, however, be warned that the update process is terrible.
    • Tech Support is not rated since it was neither needed nor used.
    • We didn’t need any tech support and haven’t added the
    • I must add though that their tech support this time around was a lot better and responsive
    • Tech Support has room to improve significantly
    • Will wait on feedback from tech support and based on the outcome will decide on whether TP-Link is in my future.
    • I didn't rate tech support because I didn't need it.
    • I gave tech support 5 stars because I didn’t have to use them
    • Although they mentioned a 24/7 support with their technical support info, my call was turned down saying that there is no tech support available at the moment
    • I called tech support which was in china
    • n’t expecting this system to work so smoothly
    • I highly recommend it, we constantly stream and have heavy mobile usage (phones, iPads, laptops and smart tv’s) and this really improved our WiFi.
    • n’t expecting this system to work so smoothly