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I've generally been pleased with TP-Link products and their email tech support for setup issues has been quite good.
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I also noticed on the box that there is a phone number to call for 24/7 tech support, which is very handy to
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No rating for Tech Support haven't needed to use them.
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Tech support was responsive but failed the understand or fix the issue.
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Tech support is no help.
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Documentation is junk, and tech support even worse
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After discussion with tech support, they were able to assist me resetting my DNS and WiFi Channels.
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Tech support was USELESS
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Called tech support..that was a joke
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I needed tech support to get it connected - but did it with their online chat and the tech was great- patient - and figured out exactly what needed to be done
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Waited one hour on the phone for tech support and finally hung up
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Tech support was not helpful.
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after an hour with tech support, they finally said it was incompatible with my TP-link router
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Recently experienced some slower speeds, and their tech support guys and gals were really great to work with.
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Cant get through to tech support on the phone
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It doesn't work and tech support is useless.
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If you have some issues, go to their tech support.
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If I decide to call tech support I may update.
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I reached out to tech support and that just asked a bunch of complicated questions that the average user has no clue about
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Called their tech support and spoke with several support people but had a difficult time understanding their heavy foreign accents.
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It doesn't work and tech support is useless.
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With 24/7 tech support I don't think I should be kept waiting a whole day.
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Instructions are easy to understand (I'm not a tech person at all) and there is a tech support line if needed
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i wasn't getting it connected on my own but tech support is easy to follow through and in no time you're connected
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The tech support supervisor, Gian, called me back more than once to assist in making sure all was working well.
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My comments are on the set up process right out of the box, and having to call tech support is a BIG STRIKE against any device I buy
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I spent 5 days communicating with tech support before they finally agreed the router had failed and agreed to a warranty return.
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Called tech support
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Tech support was USELESS
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I would certainly not recommend this product and am bothering to contact their tech support after reading the other reviews.
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I have to say their tech support was patient and
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Spent almost an hour on the phone with tech support, finally got wifi to work
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Tech support was responsive but failed the understand or fix the issue.
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didn't need any tech support
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I was told by the tech support that I could only be helped by the person I had been corresponding with via email (could not switch to a new support agent).
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Tech support is available to help find a good spot.
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Didn’t give tech support a rating because I didn’t need to contact them.
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Oh yeah, u think I would call tech support, LOL!
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The tech support is pretty poor.
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Went to tech support got a replacement followed all the directions they offered and still got speeds below 10mbps
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The tech support is pretty poor.
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Confirmed with their tech support that this is accurate
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After trying to figure it out for a bit, I finally got on the phone to tech support.
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I am trying to get it replaced and have spent over an hour on tech support with them having me do a reboot.
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Spectrum tech support could not get it figured out, neither could TP-Link tech support
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I was on a chat with their tech support (India accent?) and allowed them to access my computer remotely
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I tried tech support, we tried two things, didn't work
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After dealing with tech support for weeks a "Senior Engineer" finally contacted me and wanted the serial Number so he could RMA it.
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So I called Tech support, expecting to be on hold for a while
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Finally go to tech support (very easy)
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n’t get it to work properly 🤷🏾♂️
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I have about 2 MB/s download speeds from my ISP that comes through my router, the TP-Link has a good connection displaying a green light, multiple different devices connect (desktop, laptop, smartphone) and all have strong strength signal, yet ALL devices are experiencing slow speeds as bad as 1 KB/s per second
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U may have to refresh your wifi list to see the extender, but it's usually your regular router name with EXT at the end.
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o bust the signal at the far end of your house.
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n’t get it to work properly 🤷🏾♂️