Most likely this is user error and time will help tune the pilot's skills

Not the fault of the product, more of user error.

, I'm not sure if I have received defective item or user error

Take this review with a grain of salt, like i said I'm new to this and my bad experience could be user error or defective, not sure.

If you got it stuck in a tree or broke it, it was probably due to user error.

It was user error but it never flew again