As a tech savvy person I can tell that the unit is broken or defective, but the one tech support person keeps sending me more "try this" solutions.

A few bugs trying to get it set up, but the tech support is very responsive

Tech support could not be better, they are available for all issues and, it seems, at all hours.

I make a living providing tech support for an ad agency

so I have years of experience dealing with the tech support of companies that supply hardware and software to my clients

I contacted tech support 3 times.

These problems with bad tech support began after Whistle acquired Tagg and greatly increased the number of features the system was supposed to have

People who need the latest toy, however limited its use?The single best use for this is as a reminder for meds etc, but then your calendar/phone/spouse/alarm can also do that, without hanging a relatively large chunk o' metal around Fido's neck