When my unit's mount broke, they sent me a replacement free of charge within a week

However, the mount doesn't appear sturdy enough to keep from breaking if the unit gets snagged on something

The unit worked

As a tech savvy person I can tell that the unit is broken or defective, but the one tech support person keeps sending me more "try this" solutions.

The unit is supposed to show who has spent time with the pet and that function never worked.

Unit is 2 months old and already broken

When the vet said one could lose some weight I upped his goal by an extra 10 min/