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I sincerely wish Yamaha could spend more time to train your customer representatives so they won’t ruin your reputation.
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I have nothing bad to say about the piano or the purchase via Amazon - great job Yamaha and Amazon!
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We got the optional Yamaha headphones (which i do not recommend
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Sounds so much better than the cheaper Yamaha keyboard that I have.
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If anyone wants to lean to play piano, I will highly recommend this Yamaha before considering buying an acoustic piano.
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They love this new Yamaha, so I need to protect it a bit from overuse.
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So I contacted Yamaha and the person promised me they screws would be sent "presto," "prestissimo" via mail
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Yamaha included many classics: Arabesque No 1 by Debussy, some Chopin Etudes, the Raindrop Prelude, the Moonlight Sonata
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I had to unscrew the top cover and repair the flimsy fasteners that held the hinges in place...very poorly designed/engineered Yamaha...had to use slightly larger wood screws which was challenging along with some strong 3M fiber tape to cover the hinges (all out of sight under the back cover.)
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very happy Yamaha YDP103R Arius series was a gift for wife
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GOOD JOB YAMAHA