I said I get that he's doing his job, but in situations like this when someone has come to lose so much faith in a brand and their product, idk how many ppl would be willing to try again with a replacement

More importantly, I already lost faith in this brand by now

He said he will process the refund and asked if I wanted the replacement since I purchased the extended warranty, so I explained that at this point, I really lost faith in the device and setting it up from the beginning was difficult, so no and asked for a full refund for the warranty as well since this is not my fault

It works as intended, definitely worth it if it's sale

n’t have an issue with it cracking

n’t take advantage of that function as much as I like