However, the consistent dropping of internet connection, terrible customer support, and terrible tech support had led me to having nearly $800 in a complete mess

After the 25th call to tech support, I decided to pull the equipment out and start again with Orbi Pro routers and satellites.

Netgear tech support is abysmally bad - probably because they are over worked support defective product

I can't rate the tech support, so I'll give the hold music 2 stars out of 5.Created a ticket online using the exact model number, called the number it gave me and supplied the ticket number generated through the support website.

Since it was a test unit, I wanted to do my due diligence and figured I'd call tech support to ensure I wasn't missing some obvious configuration menu

Netgear tech support is abysmally bad - probably because they are over worked support defective product

Every call to tech support is answered (after a 45 min hold) by a tech who says he or she cannot help with Orbi pro, and then transferred to an Orbi pro support line which never picks up.

However, the consistent dropping of internet connection, terrible customer support, and terrible tech support had led me to having nearly $800 in a complete mess

The thing that has driven me to give up is that the already low quality of tech support for the home Orbi router is non-existent for the Orbi pro.

If you have a little experience or can sit with tech-support this can be a fantastic product, but if you were looking for something to plug in and walk

If we put another device on that has issues and reboots constantly, it may require help from the telephone company and they are not well versed in tech support

I never needed to contact tech support while setting up the unit

The cheap-o router only had an omni directional antenna

Oddly, despite being a cheap-o router, my existing one has better security features than the Orbi, including RADIUS authentication