Instead when you call tech support, you speak to a robotic Indian who does not share the algorithm but insists on selling you a service contract.

After 2 hours on the phone with Tech support, it worked with a different configuration

The tech support was a rip-off

After 2 hours with tech support, no joy.

If Netgear is not going to provide real tech support, it would have been nice to know it before we purchased this.

But I'm knocking off one for the glitch and another star for lousy tech support (which is only free for 90 days), leaving it with a solid 3 stars.

I've talked to their tech support and they did swap with me for a replacement - but it has the exact same problem

and I had called tech support about it.

It wouldn't work after 6 months and since that was past the 90 days free tech support, they wouldn't help me with problem unless I paid $79.99 for 6 months or $139.00 for a year of tech support, this was after a 15 minute wait to even speak with an agent, and another 25 minutes talking to an agent who was obviously from another country and very difficult to understand.

It was either my son or my wife who did that, but they didn't remember any such thing, and tech support simply refused to help in any way

The tech support warranty is for 90 days only.

Then it stopped working, I called tech support and she told me I would have to pay $139 for a service agreement before she could help me

They said my router developed a software problem which I have to fix myself or pay 80 dollars for tech support when a better router is available in the market for 50

Told I must PAY for tech support after 3 months

One tech sent me to a fee-based tech ("free" tech support is only good for three

So if I can't install it properly on my own, I have to wait and wait and wait for an email response from the usual completely incapable tech support than 99% of companies have

Tech support for the product is also complete garbage

This still did not work, so I called Netgear's tech support number.

Tech support was unable to fix the problem, yet again

I then spent 5hrs+ on the phone with 2 of Netgears' tech supports and neither of them could help me either

No signal after 6 months, called Tech Support

Once Tech Support and I were able to get the ISP to communicate with the router it worked intermittently for about a week and only with my computer (although neither Tech Support nor I know what we did to get it to function, it just simply decided to play nice just not with any of my other devices (iPhone, iPad, PS3))

Having connection issues replacing a g series router, I called Tech support

I called the tech support and since it is past 3 months now after purchase, the tech support person wants me to buy a tech support plan to fix it which ranges from $60 to 120 depending on duration

I try to call tech support, but can't get through for over 5 hours, so I try the chat feature on-

When tech support puts you on hold for a long time, it only means that they are so busy because their product has a lot of problems

Naturally tech support is only free for the first 90 days (gee thanks Netgear!

I called them and after about 25 minutes on the phone with "tech support" I was told that I needed to purchase a Tech service contract (for $199) before they would try to figure out what the problem was

: Tech support is SO bad, it should be a late night act.

Tech support told me that If just paid some more, they would replace the router, and I would have a new warranty

I spent hours on the phone with tech support trying to get this router to connect with my ISP, unfortunately the "Easy set up Genie" completely took over and would not allow me to access the web page that would have given it access to the ISP

: Tech support is SO bad, it should be a late night act.

Called tech support, they are more interested in selling tech support contracts than in helping customers

Worked with tech support and they had me downgrade the Firmware

With about a month to go on my 90 day "free" tech support, I've emailed NETGEAR tech assistance twice only to be told my router "is no longer eligible for the 90 days free technical software support assistance

In retrospect it was naive of me to call tech support over a $40 router.

When I called tech support they laughed at me telling me that such a thing is impossible, and that they have never heard of such a thing....which is interesting because the same thing had happened to me with the first Netgear

Tech support was unable to fix the problem, yet again

If you make a selection for tech support a recording provides you with another phone number to call. unless you are a reseller

1 week later, same problem, after 3 hours of tech support and 5 different calls it works with diminished speed (G) and lower security settings (WEP)

Tech support for the product is also complete garbage

So I did the next logical thing and called tech support, who informed me it would cost 89 dollars to help me resolve this problem.

I give the tech support lady credit for hanging with me that long on the phone while trying to come up with a

I've had to factory reset it 4 times and talked to tech support

She got home and called tech support to explain the situation to the woman (about only having an iPad and how to set up the router) and the woman said "i dont know if it will work, you just have to try it."

I called Tech Support and there was a terrible language barrier

As I understood it, I would not or will not incur the charge for tech support since the existing router could not be fixed (genius of me to agree to pay the tech fee in 1st place that was over 2x the cost of the router in 1st

I have only owned it since for five months and tech support told me after keeping me on hold that they would not help me fix it

I would definitely recommend this unit, especially for the price and great Tech Support.

I opted to call Netgear tech support rather than wait up to a week to get the A/V company back out to my house to check it out

What everyone is saying about the constantly dropping signal happened to me about 3 months after setting it up (around the time they stop offering free tech support which that alone is a weird thing)

Tech Support in India acknowledged that it could be reset yet refused to provide instructions without a charge.

I called NETGEAR tech support for help and was connected to an offshore technician whom I could hardly understand

If you notice your unit will not have serial number, so tech support won't help you

The tech support was a rip-off

After an hour and a half on the phone with tech support, I kept trying to explain what happened and the tech told me I should have a better firewall and antivirus software because "obviously something downloaded that wasn't supposed to

Called the tech support yesterday and was on hold for 15mins and then an automated system kicked in and told me to leave a message asking for my info blah blah blah then a different one kicked in right when the other one stopped and said the Netgear mailbox was full and it hung up on me

Google, I would just end up paying for a tech support plan, which interestingly costs more than the router.

Tech support didn't care at all

I must say that previous Netgear Routers I purchased at Best Buy didn't work, and I did not get good tech support from NetGear.

Netgear tech support was worse than useless--at first they refused any assistance on the grounds that somebody else had registered the unit's serial number with them

All the hoops and hurdles and hours on the phone with NetGear's clueless "tech support" just to get this thing to simply connect to the internet

I bought it in the US, using US currency, yet I get India when calling Tech Support

Tech Support is terrible

So, go buy a router with better tech support and one that will last more than a year

Even worse, the tech support refused to acknowledge the router was defective, and just go ahead and process the an RMA (so much for lifetime warranty)

The tech support was awful and it is slower than the router I was replacing

Tech support will cost $40 for one-time to fix the problem, or $80 for 6 months of support - which is more than the cost of the device!I am very frustrated, and will not purchase another Netgear product.

Suffice to say tech support could not remedy the issue after a 2+ hour phone conversation

Waited for 20 minutes on hold for tech support then spent another hour with tech guy trying to reset and configure this router

The tech support was awful and it is slower than the router I was replacing

Netgear wanted $80 for tech support by phone

so I called tech support

Both times I had to get on the phone with tech support.

Even worse, the tech support refused to acknowledge the router was defective, and just go ahead and process the an RMA (so much for lifetime warranty)

As my warranty had expired, I had to pay to get tech support only to be told that the problem could not be fixed

The tech support gal then put me on hold off and on for about 20 min while she generated the case # and whatever

Tech Support is terrible

I called tech support, which was in India and infuriating, requesting a lot of information and plugging other products before they would consider my question.

Netgear tech support was worse than useless--at first they refused any assistance on the grounds that somebody else had registered the unit's serial number with them

My first Netgear WNR-854T worked fine for a month and just quit.

The first, very noticable difference between the two is the Netgear's lack of external antenna(s)

My first Netgear WNR-854T worked fine for a month and just quit.