• Reviews around customer service (4.25 of 5)

    Petcube [2017 Item Play Smart Pet Camera with Interactive Laser Toy. Remote Dog/Cat Monitoring with HD 1080p Video, Two-Way Audio, Night Vision, Sound/Motion Alerts. App-Enabled Pet and Home Safety

    • Customer service is outstanding!!
    • Customer service is awesome and they respond very quickly and help you trouble shoot any issues with connection :)
    • This was the worst customer service experience I have ever had
    • Customer service was very prompt in responding to emails.
    • Great product and great customer service.
    • Last, but certainly not least, their customer service is amazing
    • and there customer service 24/7 is great
    • Customer service is also extremely supportive, and helped resolve a troubleshooting issue
    • The Customer Service is fabulous, I was having a problem with my 1st Petcube and after a few failed attempts of trying to fix the
    • HOWEVER, let me tell you, that PetCube has one of the best customer service reps I have spoken to
    • Customer service was GREAT!
    • Easy to use and good customer service.
    • However, it did take 3 products before I got one that works and many conversations were had with unhelpful customer service agents
    • It works great and if on a rare occasion you have a problem, there is great customer service
    • I emailed customer service and chatted with this lady that "pushed an update" to my device then ignored me.
    • I did experience a problem with an upgrade recently but that has been resolved in blaze of speed from their over the top customer service representatives.
    • Customer service is not very helpful and continue to repeat the same strategies over and over.
    • Customer service was incredibly responsive, even on the weekend, and was able to fix the system remotely
    • I've literally never had a better customer service experience with any other company in my life
    • It took me over an hour to figure it out and their customer service isn’t very helpful when it comes to trouble shooting
    • Customer service from Petcube was very helpful with setting up my account and answering any questions I had
    • Customer service is great, which is a bonus!
    • There customer service is equally worthless.
    • The petcube is easy to use, customer service was great
    • Now it stopped working and customer service is horrible
    • However, the customer service has been helpful in getting the problems resolved each time.
    • but I’m pretty satisfied, customer service is great!
    • The customer service is FANTASTIC, if you have a question they are more than happy to answer it with a kind tone in their communication
    • Thankfully, customer service is very responsive and respectful
    • I am currently trying to get it fixed but the customer service has not been as helpful as you would expect.
    • Good customer service goes a long way in my book!Would happily recommend!
    • Great pet cam and excellent customer service
    • The customer service is great and the product allows you to watch over and treat you for baby while away from home
    • I needed a little hand holding to get the second one going and customer service was fantastic, had camera up and running in minutes
    • n’t know who enjoys it more— the cats or me and my husband!!!
    • E-mailed customer support
    • E-mailed customer support
    • E-mailed customer support