There is a decided language problem in dealing with their customer support

Called Customer Support and was asked to return the camera and get a new one

Again, although I get emails from Petcube, customer support cannot help.

I would highly recommend the Petcube for the luxury of an indoor home camera but ALSO the customer support staff that truly wants to make things right/work!

I had some connectivity issues with the video feed but customer support has been super responsive in trying to get the problem resolved.

Customer support is aware of their missteps and has escalated these issues as needed

Customer support is useless and none of the 4-5 people I spoke with provided any actual solutions

Customer support is useless and none of the 4-5 people I spoke with provided any actual solutions

I tried for 63 minutes to get through to customer support but no answer

After spending roughly an hour and a half using customer supports instructions(some of which involved using third party software) we gave up

I contacted customer support and got a response immediately and responded with the answers to their questions and the performed function test on my laptop to never hear from them again...even after my second attempt of checking in

I've been through this with customer support three times

Ciarra from customer support emailed me with a solution that worked

Customer support requested lots and lots of information from me, including multiple resets and diagnostic tests, but failed to figure out the problem

I did have a small issue when activating the product, but customer support was swift with their assistance and I haven't had any issues since.

Customer support didn't know how to fix the problem unfortunately though friendly

I tried the product again today and same thing with no response from customer support

I called customer support, they blamed my internet carrier, whom I then called and confirmed that my internet is the correct speed etc (duh since everything else works fine.

EDIT on 05/21/19Since having completed this review, I was contacted by Petcube's Head of Customer Support

I was at a dead end with figuring it out and emailed their customer support

so I finally decided to contact customer support

Customer support for PetCube is top notch!

Positives:Nice packagingGood customer supportNegatives:A great product shouldn't need much customer support.

However, customer support was quick to respond with my issues and I had it running in no time

The customer support was super helpful and responsive despite me asking questions late at night

The customer support was super helpful and responsive despite me asking questions late at night

Oh and as for customer support, forget it, they don’t answer emails on weekends and the call center is not in the US nor do they speak English well at all

Would not connect, customer support was unable to fix issue and said they never heard of this problem

Would not connect, customer support was unable to fix issue and said they never heard of this problem

I called their customer support and they tell me the device it defective and to send it back

n’t know who enjoys it more— the cats or me and my husband!!!

E-mailed customer support

Best 1080 p camera out there

Best 1080 p camera out there

n’t know who enjoys it more— the cats or me and my husband!!!