Then having received no return call, I called the URCi Technical-Support phone number, where I was met again with a recording, this time prompting me for (via telephone keypad entry) to enter a number to select "Technical Support" or "Customer Support" or "Parts Support" departments, etc

Who in their right mind would do business with a company that only takes the money but has no customer support

, please enter '1' for tech support, '2'...etc" after which I again pressed '1' on my keypad, and the message repeated, so then I tried pressing '2' for their Customer Support department and the error message repeated, I then pressed '0' which caused the system to go directly into an un-named voicemail after which the phone disconnected

Universal Remote Control Inc does not have a publicly accessible technical support or customer support service, at least that I've been able to find, using their published, for the purpose, telephone numbers.

It's very difficult to setup, has no Blue Ray devices loaded on it, you won't find good end customer support, and, at the end, it will be clear why they say you need professional installation

customer support with logitech is fairly helpful

customer support with logitech is fairly helpful

In the case of the MX-450, neither does it require a "Professional" installer (whatever THAT means).If you know or can figure out with a little bit or web surfing (a) which components need to be turned on and what inputs and outputs should be selected, (b) what is the difference between IR and RF, (c) what an IR emitter or blaster is, (d) what a delay is, and (e) that you need a Power Off macro to turn off all the devices in your system, you can easily program this remote.